INT Retention Lead, Online Casino Games
Sporty Group
- Location
- Croatia
- Posted
Retention Lead for Online Casino Games at Sporty: drive retention activities with personalisation & analytics, lead cross-functional teams & collaborate with partners.
Remote Jobs
Customer Service Representative - Financial Derivatives
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative - Financial Derivatives at Binance
QA Linguist – Levantine Arabic (Lebanon) & Arabizi | AI Data Annotation
Welocalize
- Location
- Lebanon
- Posted
Freelance QA Linguist for data annotation project in Lebanese Arabic & Arabizi
Finance Manager - Customer Solutions
Clari
- Location
- United States of America
- Posted
Lead FP&A activities for customer solutions team at Clari, partner with leadership teams on financial planning, and champion improved reporting and analytics.
Seasonal Beauty Customer Care Representative
Trafilea
- Location
- Philippines
- Posted
Customer Support Representative at Trafilea - Deliver exceptional customer experiences through phone, email, or social media
Digital Customer Success Manager
360Learning
- Location
- Spain
- Posted
Digital Customer Success Manager - Remote Spain
Technical Customer Success Specialist
Relay Commerce
- Location
- Brazil
- Posted
Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.
Customer Success Manager - IAM/IGA
Saviynt
- Location
- France
- Posted
Customer Success Manager at Saviynt: drive customer adoption, lead projects, and ensure business value
Head of Business Development (DACH, BNL, Nordics) m/w/d
Airalo
- Location
- Germany
- Posted
Head of Business Development at Airalo: Lead B2B & B2B2C strategy in DACH, BNL, & Nordic regions
Customer Support Representative - West Coast Hours
COMPLY
- Location
- United States of America
- Posted
- Salary Range
- 45k - 50k USD
Customer Support Representative at COMPLY: Provide exceptional customer support services, collaborate with teams, and advance your career in a high-growth startup.
Senior Customer Success Engineer
Vercel
- Location
- Germany
- Posted
Resolve customer issues, improve internal tools, and enhance the customer experience at Vercel. Requires frontend development background and excellent communication skills.
Senior Customer Success Systems Engineer
Vercel
- Location
- Germany
- Posted
Design and maintain tooling for the Customer Success Engineering team at Vercel. Collaborate with peers, integrate new technologies, and ensure data integrity while supporting customer success through engineering solutions.
Customer Marketing Manager (Remote, US)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 123k - 148k usd
Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.
Customer Success Manager, Mid-Market
Apollo.io
- Location
- United States of America
- Posted
High Touch Customer Success Manager: drive incremental product adoption, identify risk, and engage with customers to achieve adoption, NRR, and activity targets.
Mid-Market Customer Success Manager
Newsela
- Location
- United States of America
- Posted
- Salary Range
- 75k - 100k USD
Manage mid-market accounts in EdTech, drive customer success through strategic planning and support, collaborate with teams for professional development, and contribute to the growth of Newsela's educational platform.
Customer Care Specialist - Spanish Speaker
Finom
- Location
- Poland
- Posted
Customer Care Specialist at Finom - provide front-line support to customers using an all-in-one financial B2B solution, work remotely in Europe, and enjoy flexible benefits.
Customer Success Manager, Onboarding
OpenPhone
- Location
- Canada
- Posted
- Salary Range
- 78k - 100k USD
Customer Success Manager, Onboarding - Modern business phone system
Security Customer Trust Analyst, Information Security
Twilio
- Location
- Ireland
- Posted
Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.
Security Customer Trust Analyst, Information Security
Twilio
- Location
- United Kingdom
- Posted
Security Customer Trust Analyst at Twilio: Support largest customers' security awareness & education, collaborate with internal teams, identify risks, and maintain questionnaire responses.
Customer Success Operations Manager
Retraced
- Location
- Germany
- Posted
Customer Success Operations Manager - Remote
INT Retention Lead, Online Casino Games
Sporty Group
Job Location
CroatiaDenmarkEstoniaFinlandFranceGeorgiaGermanyGreeceMaltaAndorraArmeniaAustriaAzerbaijanBelgiumBulgariaCyprusSwedenSlovakiaSloveniaLatviaLithuaniaLuxembourgMacedonia, Republic ofNetherlandsNorwayPolandRomaniaSpainTurkeyUkraineCzech RepublicAlbaniaBelarusLiechtensteinMonacoMontenegroUnited KingdomBosnia and HerzegovinaMoldovaPortugalRussian FederationSan MarinoSerbiaHungaryIcelandIrelandItaly
Job Summary
Sporty's Retention Lead for Online Casino Games will drive retention activities for existing customers, leveraging personalisation and analytics to enhance player engagement and value. The role involves planning promotional activities, monitoring KPIs, collaborating with cross-functional teams, and working with partners on joint campaigns. With a strong analytical mindset and excellent communication skills, the ideal candidate will lead the Retention team across Online Casino Games. Sporty offers flexible working hours, top-of-the-line equipment, referral bonuses, and 28 days paid annual leave. The company prioritizes its mission to create value for users, act in their long-term interests, and focus on product improvements and innovation.
Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.
As the Retention Lead for Online Casino Games at Sporty, you will be responsible for driving retention activities for our existing and growing customer base. In this role, you will be taking a lead role in securing and building a competitive advantage whilst leveraging personalisation and analytics to enhance player engagement and value.
Responsibilities
Planning promotional activities and campaigns as part of the retention strategy for existing customers
Monitoring relevant KPIs to drive campaign and promotional performance to ensure they are having the desired effect across the market
Collaborating cross-functionally with product teams on building retention and segmentation tools
Working closely with business analysts on building the correct tools for analysing success of marketing activities
Responsible for ensuring offers and promotions are competitive for each region and market
Working with partners on joint campaigns
Lead, nurture and motivate the Retention team across Online Casino Games
Requirements
Degree qualified in a relevant fieldMinimum 2+ years experience in Retention Management
Minimum 2+ years experience in the Online Casino industry
Excellent communication skills
Fluency in both written and spoken English
Strong analytical and goal-oriented mindset
Knowledge of retention and automation tools is preferred
People management experience
Benefits
Quarterly performance bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
28 days paid annual leave
Highly talented, dependable co-workers in a global, multicultural organisation
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Working at Sporty
The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
