Gitlab
Provide exceptional IT support to GitLab's global team by managing accounts, troubleshooting issues, and supporting new employees. Utilize tools like Google Workspace, MDM, and various administrative platforms in a remote environment.
Sui Foundation
Ecosystem Development Lead at Sui Foundation: drive growth of Web3 ecosystem, build relationships, execute strategic initiatives
Binance
Join Binance Accelerator Program - Affiliate Operations Asia Marketing as a junior general Ops intern and contribute to the financial ecosystem
Blanc Labs
Digital Academy Associate Program at Blanc Labs - Learn about digital transformation and innovative technologies in a hands-on environment.
Blanc Labs
Digital Academy Associate Program at Blanc Labs: learn about digital transformation & innovative tech, gain industry expertise & earn badges
Blanc Labs
Digital Academy Associate Program at Blanc Labs - Learn about digital transformation and emerging technologies with hands-on training and bootcamps.
Lead the Ads Marketplace at Reddit, driving innovation in ad tech and ML-based solutions. Collaborate across teams to optimize the advertising ecosystem for advertisers and users, with a focus on growth and efficiency.
Udacity
Provide technical support to learners in their Nanodegree journey by leading virtual group sessions, responding to questions, and ensuring student progress while using skills like Python, SQL, Big Data, Hadoop, and Apache Kafka. Earn additional income from home and contribute to a vibrant international community.
Binance
Blockchain Security Engineer (Smart Contract Auditing) at Binance
Aircall
Senior Security Engineer at Aircall: Embed security early in software development lifecycle, develop security guardrails, design cloud-native security solutions
Binance
Security Operations and Project Manager at Binance: Drive effective hacker attack detection, manage security projects, and provide user education.
Welocalize
Search Quality Rater - Remote Freelance Opportunity in Australia
Binance
Join Binance Accelerator Program as a Frontend Engineer and develop internal tools using frontend tech stack (TS, React, etc) and NodeJS. Collaborate with product teams and cross-functional teams to ensure seamless implementation of new features and user interfaces.
Binance
Join Binance Accelerator Program & gain immersive experience in Web3 space, collaborate with global teams, & shape the future of blockchain ecosystem.
Canonical
Lead go-to-market strategies and campaigns for Canonical's security and compliance products, collaborating with cross-functional teams to drive growth and innovation in technology marketing.
Binance
Web3 Security Project Manager at Binance: Manage internal & external security projects, collaborate with stakeholders, design new features & optimize existing ones.
Binance
Senior QA Engineer for Big Data applications with experience in Automation and Backend Testing
Binance
Remote Social Media & Events role supporting Binance Argentina's marketing team with content creation, event execution, and project management.
Axios
Cover the latest in AI technology as a Senior Technology Reporter at Axios. Join a team committed to providing trustworthy news with exclusive scoops and trend stories, supported by robust benefits including health insurance, mental health resources, and professional development opportunities.
ClinChoice
Join ClinChoice as a Program Coordinator Consultant to support program management activities using Planisware and MS Project while collaborating with cross-functional teams in a global CRO environment.
Gitlab
GitLab is seeking an IT Support Specialist to join their End User Services team. This role involves providing comprehensive IT support globally, including triaging IT issues, managing accounts, troubleshooting hardware and software, and supporting new employees during onboarding. The ideal candidate should have experience with Google Workspace, automation scripting in Mac/Linux environments, SQL, Python, MDM tools, Git, and various administrative platforms like Okta, Slack, and Zoom. They must be security-focused and capable of clear communication. GitLab offers a remote work environment, flexible PTO, equity compensation, parental leave, home office support, and opportunities for growth.
An overview of this role
We're expanding our End User Services team and looking for a skilled IT professional to join us in supporting GitLab's global operations. As part of our dynamic team, you'll play a key role in keeping our organization running smoothly through comprehensive IT support. This role is 100% remote and based in Canada!
You'll be joining a team that prides itself on:
Delivering exceptional end-user support
Solving complex technical challenges
Working collaboratively in a fast-paced environment in a security focused environment
Continuously innovating and improving our service delivery
Some examples of our projects:
What You’ll Do:
Triage all IT related questions as they arise
Build a knowledge base of IT practices and pragmatic problem solving in the handbook
Account management for password resets and lockout
Follow the sun support model with the ability to be flexible
Diagnose computer errors and provide technical support
Troubleshoot software and hardware
Support Weekly IT Onboarding Sessions for new Team Members
Employee lifecycle support: Onboarding, offboarding, application provisioning, account permissions management
Train end-users how to setup and use new technologies
Provide technical support over Zoom, Email, or through Slack
What You’ll Bring
Experience with Google Workspace and an interest in its administration
Experience managing mailboxes, Shared Mailboxes, and DLs
Some experience Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac and or Linux
Tolerance for repetitive or manual tasks, with a mind for automating said tasks
Some experience with SQL and Python
Configure, build, test, and deploy laptops using MDM tools
Experience working with Git
Ability to use GitLab and ServiceNow
Okta, Slack, and Zoom administrative experience
Security Focused
Strong written and vertical communication
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
