Gitlab
Provide exceptional IT support to GitLab's global team by managing accounts, troubleshooting issues, and supporting new employees. Utilize tools like Google Workspace, MDM, and various administrative platforms in a remote environment.
Mapbox
Cloud Platform Engineer III at Mapbox: Lead internal developer tools and services to grow the foundation of the Mapbox Platform.
CaptivateIQ
Lead CaptivateIQ's partner strategy as a Director of Alliances, driving revenue growth through strategic alliances and partnerships while enjoying comprehensive benefits and opportunities for professional development.
Makersite GmbH
Strategic Alliances Partner Manager at Makersite: drive revenue growth through high-impact relationships with consulting firms.
Jane App
Remote Software Development Manager position at Jane, leading Insurance Foundation team in Billing Group
InDebted
Join InDebted as an Integration Engineer to lead technical teams, develop integrations in Golang and Python, and leverage AWS for cloud solutions. Enjoy remote flexibility and comprehensive benefits while contributing to impactful work in the debt resolution space.
Jane App
Remote Software Development Manager at Jane: lead team, drive innovation, and shape the future of healthcare technology
SpryPoint
CIS Functional consultant for smart utilities, implementing enterprise solutions and collaborating with clients
Mapbox
Software Development Engineer for road features, navigation, and high-definition maps with Mapbox
Kueski
Lead the development and lifecycle of Kueski's products as a Product Manager IV, driving innovation and growth in the BNPL sector.
BPM LLP
Lead NetSuite Developer at Caravel BPM Technology Solutions - design, develop, test, deploy, maintain & improve NetSuite SuiteBuilder, SuiteScripts & Workflows
Vonage
Alliance Marketing Manager at Vonage: Develop and execute marketing strategies for Alliances, ISVs, and SIs, creating value propositions and messaging, and driving business growth through events and campaigns.
Welocalize
Slovak Patent linguistic reviewer for Czech to Slovak translation of electricity content
Mapbox
Senior Software Development Engineer for 3D Live Navigation
reserv
Reserv seeks Major Case Unit Resolution Specialist with 12+ years of claim handling experience and strong analytical skills.
Coursera
Join Coursera's Sales Development Team to generate interest in their platform and build a pipeline of business. Use your knowledge of edtech and enterprise learning to develop creative strategies for engaging prospects.
Mapbox
Design and develop routing services for Mapbox Navigation, leveraging modern C++ and Linux server applications to unlock innovative mapping solutions.
Mapbox
Design and develop routing services for Mapbox Navigation, solving complex guidance scenarios and building best-in-class experiences.
Canonical
Sales Development Representative at Canonical: drive sales pipeline, collaborate with teams, and travel to events
Nuna
Lead Visual UX Designer at Nuna: Shape the visual identity of our healthcare app, collaborate with cross-functional teams, and create impactful design solutions that enhance user experience and brand presence.
Gitlab
GitLab is seeking an IT Support Specialist to join their End User Services team. This role involves providing comprehensive IT support globally, including triaging IT issues, managing accounts, troubleshooting hardware and software, and supporting new employees during onboarding. The ideal candidate should have experience with Google Workspace, automation scripting in Mac/Linux environments, SQL, Python, MDM tools, Git, and various administrative platforms like Okta, Slack, and Zoom. They must be security-focused and capable of clear communication. GitLab offers a remote work environment, flexible PTO, equity compensation, parental leave, home office support, and opportunities for growth.
An overview of this role
We're expanding our End User Services team and looking for a skilled IT professional to join us in supporting GitLab's global operations. As part of our dynamic team, you'll play a key role in keeping our organization running smoothly through comprehensive IT support. This role is 100% remote and based in Canada!
You'll be joining a team that prides itself on:
Delivering exceptional end-user support
Solving complex technical challenges
Working collaboratively in a fast-paced environment in a security focused environment
Continuously innovating and improving our service delivery
Some examples of our projects:
What You’ll Do:
Triage all IT related questions as they arise
Build a knowledge base of IT practices and pragmatic problem solving in the handbook
Account management for password resets and lockout
Follow the sun support model with the ability to be flexible
Diagnose computer errors and provide technical support
Troubleshoot software and hardware
Support Weekly IT Onboarding Sessions for new Team Members
Employee lifecycle support: Onboarding, offboarding, application provisioning, account permissions management
Train end-users how to setup and use new technologies
Provide technical support over Zoom, Email, or through Slack
What You’ll Bring
Experience with Google Workspace and an interest in its administration
Experience managing mailboxes, Shared Mailboxes, and DLs
Some experience Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac and or Linux
Tolerance for repetitive or manual tasks, with a mind for automating said tasks
Some experience with SQL and Python
Configure, build, test, and deploy laptops using MDM tools
Experience working with Git
Ability to use GitLab and ServiceNow
Okta, Slack, and Zoom administrative experience
Security Focused
Strong written and vertical communication
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
