IT Engineer ServiceNow
Gitlab
- Posted
Manage GitLab’s ServiceNow implementation, handle service requests, optimize processes, create dashboards, and ensure system scalability while working remotely with comprehensive benefits.
Remote Jobs
Senior Backend Engineer - Java
Binance
- Location
- Brunei Darussalam
- Posted
Join Binance as a Java Developer on a greenfield project, designing scalable systems and collaborating with teams.
Senior Backend Engineer - Java
Binance
- Location
- Brunei Darussalam
- Posted
Join Binance as a Java Developer on a greenfield project, develop crypto-related products, and maintain underlying infrastructure.
Senior Backend Engineer (Java)
Zowie
- Location
- Poland
- Posted
Join Zowie as a Java Engineer to enhance our AI-driven customer experience platform using JVM languages, SQL, and distributed systems. Influence architecture decisions and collaborate with a team focused on innovation and impact.
Senior Backend Engineer - Java
Binance
- Location
- Jordan
- Posted
Senior Backend Engineer at Binance: Develop crypto products & infrastructure
Solution Engineer (UK/Nordics)
HiveMQ
- Location
- Croatia
- Posted
Join HiveMQ as Solution Engineer & bridge technical & business gaps for customers, leveraging IoT expertise & MQTT platform
Web3 Security Senior Software Engineer
Binance
- Location
- Brunei Darussalam
- Posted
Web3 Security Senior Software Engineer at Binance: design & implement backend systems, collaborate with teams, & drive security innovation.
Senior Software Engineer - Workforce
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 108k - 162k USD
Join Restaurant365 as a Senior Software Engineer to lead the development of our SaaS platform, collaborate with cross-functional teams, and drive technical excellence in a dynamic environment. Utilize your expertise in C#, .NET, microservices, and cloud technologies to contribute to innovative solutions for the restaurant industry.
GCP Cloud Engineer - IN
Rackspace
- Location
- India
- Posted
Cloud Engineer for GCP Cloud Platform with 4-6 years of experience, proficient in Python, Linux, Shell scripting, Terraform/IaC, and CI/CD tools.
Senior Software Engineer - Android
AllTrails
- Location
- United States of America
- Posted
Join AllTrails as a software engineer and design, build, implement new product features for Android app, collaborate with cross-functional teams, and shape the future of outdoor exploration.
Data Engineer - Remote, Poland
Clari
- Location
- Poland
- Posted
Join Clari as a Data Engineer and design data pipelines to enable analytics and decision-making.
Machine Learning Engineer - Personalization
Spotify
- Location
- United States of America
- Posted
- Salary Range
- 137k - 196k USD
ML Engineer at Spotify: Develop AI solutions for music & podcast recs, collaborate with cross-functional teams, and drive optimization.
Sales Engineer (Remote, US)
Level AI
- Location
- United States of America
- Posted
Sales Engineer at Level AI, delivering product demos & evaluations, influencing product roadmap, and shaping future of AI-driven enterprise applications.
Software Engineer – Payments Team
Podium
- Location
- Brazil
- Posted
Full-Stack Software Engineer at Podium, driving explosive GPV growth through AI-powered automation and innovative features for local U.S. businesses.
Senior Internal Auditor – Information Technology
iHerb
- Location
- Argentina
- Posted
Lead IT audits, ensure compliance with various regulations, assess risk management frameworks, and collaborate with cross-functional teams to maintain a strong internal control environment at iHerb.
Senior Staff Engineer - Java
Binance
- Location
- Brunei Darussalam
- Posted
Senior Staff Engineer - Java at Binance: Develop crypto-related products with autonomy, lead global greenfield projects, and drive transformative infrastructure upgrades.
Senior Data Engineer 3
Twilio
- Location
- Colombia
- Posted
Senior GTM Data Engineer 3 at Twilio: Design scalable data pipelines for sales systems integration & predictive analytics
Principal Software Engineer - Storage
Wasabi Technologies
- Location
- United States of America
- Posted
Join Wasabi's Software Development team as Principal Software Engineer – Storage and contribute to innovative cloud storage solutions.
Senior Data Engineer I
Dynamo Technologies
- Location
- United States of America
- Posted
Senior Data Engineer job description: design scalable data solutions, support data pipelines, collaborate with cross-functional teams, and develop efficient data management strategies.
Software Engineer - Data Infrastructure
Canonical
- Location
- Cameroon
- Posted
Join Canonical's globally remote team as a Software Engineer - Data Infrastructure and contribute to the creation of fault-tolerant data platforms using Python.
IT Engineer ServiceNow
Gitlab
Job Location
Job Summary
As an IT Enterprise Applications Administrator for ServiceNow at GitLab, you will maintain and manage GitLab’s ServiceNow implementation. You'll handle requests from various departments like IT, PeopleOps, Finance, etc., create or update forms, optimize business processes, and generate valuable metrics reports. Your responsibilities include supporting incidents and service requests, troubleshooting issues, overseeing platform health during upgrades, creating documentation, developing dashboards for different teams, and participating in planning and architectural reviews to ensure scalability. GitLab offers a fully remote work environment with flexible benefits including paid time off, equity compensation, home office support, parental leave, and more. We encourage candidates from all backgrounds to apply, even if they don't meet every requirement.
Skills
JavaScriptServiceNow PlatformITIL FrameworkUpgrade Sets
An overview of this role
As an IT Enterprise Applications Administrator for ServiceNow, you will be part of the team that maintains and manages GitLab’s ServiceNow Implementation. You will be helping execute requests coming from various service providing groups within GitLab like IT, PeopleOps, People Tech, Finance, Legal, and others. You will help create new forms or update existing ones, understand business processes and find efficiencies and help report valuable metrics from how we operate within ServiceNow.
What You’ll Do
Provide support for incidents and service requests related to ServiceNow.
Troubleshoot issues submitted by users and determine if a patch is needed or a configuration change.
Oversee platform health, participate in upgrade review and impact assessment of a version upgrade.
Create or update documentation about standard operating procedures related to ServiceNow.
Create and maintain dashboards for various centers of excellence within ServiceNow.
Participate in planning exercises, root cause analysis and/or architectural reviews to determine process and system scalability.
What You’ll Bring
Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline.
2+ years of experience in a system administration role in ServiceNow.
Subject matter expertise in the ServiceNow Platform (Tables, Forms, Workflows).
Knowledge of the ITIL Framework and how it applies to ServiceNow.
Experience with Upgrade Sets.
Familiarity with Javascript to allow for custom scripting within ServiceNow.
Experience creating reports and dashboards based on industry standard metrics (MTTR, MTTX, MTTA, etc).
About the team
The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
