IT Engineer ServiceNow
Gitlab
- Posted
Manage GitLab’s ServiceNow implementation, handle service requests, optimize processes, create dashboards, and ensure system scalability while working remotely with comprehensive benefits.
Remote Jobs
Senior DevOps Engineer (GCP)
Nearform
- Location
- India
- Posted
Senior DevOps Engineer for cloud-based applications/platforms with expertise in GCP & Azure, containers, infrastructure as code, CI/CD pipelines, and observability practices.
Senior Software Engineer - Integrations
StackAdapt
- Location
- Canada
- Posted
- Salary Range
- 100k - 120k USD
Develop full-stack solutions for StackAdapt's developer ecosystem using modern tech stacks like Ruby on Rails, React, GraphQL, and GoLang. Collaborate with teams to build scalable, well-documented software and contribute to technical planning.
Senior Software Engineer - Integrations
CareMessage
- Location
- United States of America
- Posted
- Salary Range
- 170k - 170k USD
Senior Software Engineer for Integrations team at CareMessage, developing healthcare integrations leveraging FHIR and HL7 standards.
MAAS Systems Engineer - Python (Toronto area)
Canonical
- Location
- Canada
- Posted
- Salary Range
- 2k - 2k usd
MAAS Systems Engineer - Python (Toronto area) - Remote based role with on-site lab work
Frontend Product Software Engineer
Dropbox
- Location
- Poland
- Posted
- Salary Range
- 213k - 347k PLN
Design and develop user interfaces for Dropbox's platforms using front-end technologies. Collaborate with cross-functional teams to build scalable solutions that enhance user experience on a global scale.
Staff Security Software Engineer
Lime
- Location
- Canada
- Posted
Join Lime's Security team as a Staff Security Software Engineer and contribute to building impactful security solutions for the company's electric bike and scooter services.
Senior QA Engineer - RM
Binance
- Location
- Taiwan, Republic of China
- Posted
Senior QA Engineer at Binance: Develop high-quality products with a dynamic team, utilizing automation testing development skills and Agile methodologies.
Senior Staff Engineer - Node.js
Hostaway
- Location
- Cameroon
- Posted
Staff Engineer at Hostaway: Lead technical maturity, collaborate with Product Managers, and govern architectural challenges.
Senior/Staff Data Engineer
StackAdapt
- Location
- United States of America
- Posted
Join StackAdapt as a Senior/Staff Data Engineer to build scalable ML pipelines, implement algorithms, and contribute to innovative advertising solutions in a collaborative environment with excellent benefits.
Senior/Staff Data Engineer
StackAdapt
- Location
- Canada
- Posted
Join StackAdapt as a Senior/Staff Data Engineer to design scalable data pipelines, implement ML algorithms, and contribute to microservice architectures for thousands of models. Enjoy competitive benefits and a supportive team environment.
Support Engineer (Remote, Australia)
Grafana Labs
- Location
- Australia
- Posted
- Salary Range
- 110k - 132k aud
Support Engineer for Grafana Labs in Australia - Troubleshoot observability stack issues, collaborate with developers, and contribute to internal knowledge base.
Sr Software Engineer (Java)
Finalsite
- Location
- Poland
- Posted
Technical lead for data integration pipelines using Java and Spring Integration framework
Software Engineer, Demo Platform Engineering
Twilio
- Location
- United States of America
- Posted
- Salary Range
- 139k - 204k USD
Design and develop full-stack demo environments for Twilio's customers
Senior Security Engineer - India
JumpCloud
- Location
- India
- Posted
Senior Security Engineer at JumpCloud - Design and develop software solutions for protecting data and infrastructure in the cloud
Sr. Software Engineer | Platform
ExtraHop
- Location
- United States of America
- Posted
Senior Software Engineer: Develop security features, lead junior team members, design fundamental tools, and collaborate with cross-functional teams.
Staff Software Engineer, DevOps
Conga
- Location
- Canada
- Posted
Join Conga as a Staff DevOps Software Engineer and collaborate with a talented team to enhance products and development experience. Apply for this remote role in Canada.
Senior/Staff DevOps Engineer
Binance
- Location
- Brunei Darussalam
- Posted
Senior DevOps Engineer for cloud-based micro-service infrastructure, automating operational activities and providing on-call support.
Senior/Staff DevOps Engineer
Binance
- Location
- Brunei Darussalam
- Posted
Senior DevOps/DevOps Architect needed for large-scale infrastructure management at Binance
Software Engineer (Data Engineering)
Teikametrics
- Location
- India
- Posted
Data Engineer - Build scalable data pipelines for AI-powered marketplace optimization
IT Engineer ServiceNow
Gitlab
Job Location
Job Summary
As an IT Enterprise Applications Administrator for ServiceNow at GitLab, you will maintain and manage GitLab’s ServiceNow implementation. You'll handle requests from various departments like IT, PeopleOps, Finance, etc., create or update forms, optimize business processes, and generate valuable metrics reports. Your responsibilities include supporting incidents and service requests, troubleshooting issues, overseeing platform health during upgrades, creating documentation, developing dashboards for different teams, and participating in planning and architectural reviews to ensure scalability. GitLab offers a fully remote work environment with flexible benefits including paid time off, equity compensation, home office support, parental leave, and more. We encourage candidates from all backgrounds to apply, even if they don't meet every requirement.
Skills
JavaScriptServiceNow PlatformITIL FrameworkUpgrade Sets
An overview of this role
As an IT Enterprise Applications Administrator for ServiceNow, you will be part of the team that maintains and manages GitLab’s ServiceNow Implementation. You will be helping execute requests coming from various service providing groups within GitLab like IT, PeopleOps, People Tech, Finance, Legal, and others. You will help create new forms or update existing ones, understand business processes and find efficiencies and help report valuable metrics from how we operate within ServiceNow.
What You’ll Do
Provide support for incidents and service requests related to ServiceNow.
Troubleshoot issues submitted by users and determine if a patch is needed or a configuration change.
Oversee platform health, participate in upgrade review and impact assessment of a version upgrade.
Create or update documentation about standard operating procedures related to ServiceNow.
Create and maintain dashboards for various centers of excellence within ServiceNow.
Participate in planning exercises, root cause analysis and/or architectural reviews to determine process and system scalability.
What You’ll Bring
Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline.
2+ years of experience in a system administration role in ServiceNow.
Subject matter expertise in the ServiceNow Platform (Tables, Forms, Workflows).
Knowledge of the ITIL Framework and how it applies to ServiceNow.
Experience with Upgrade Sets.
Familiarity with Javascript to allow for custom scripting within ServiceNow.
Experience creating reports and dashboards based on industry standard metrics (MTTR, MTTX, MTTA, etc).
About the team
The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
