IT Engineer ServiceNow
Gitlab
- Posted
Manage GitLab’s ServiceNow implementation, handle service requests, optimize processes, create dashboards, and ensure system scalability while working remotely with comprehensive benefits.
Remote Jobs
Infrastructure Engineer (Scrum Master)
Nava
- Location
- United States of America
- Posted
- Salary Range
- 121k - 136k USD
Join Nava as an Infrastructure Engineer to build and maintain scalable systems for government services, collaborating with cross-functional teams and leveraging modern tools like Terraform and Jenkins.
Lead Software Engineer, Windows
Goodnotes
- Location
- Brunei Darussalam
- Posted
Windows Lead Engineer: Collaborate on cross-platform technologies, lead user-facing features, and architect scalable solutions.
Senior Java Engineer - KYC
Binance
- Location
- Taiwan, Republic of China
- Posted
Senior Java Engineer for KYC platform using Spring Framework, MySQL, and NoSQL databases.
Senior Big Data Engineer
Binance
- Location
- Brunei Darussalam
- Posted
Senior Big Data Engineer at Binance: Design & build efficient data platforms with automation, ML & DevOps
Sr. Cloud Security Engineer
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 89k - 153k USD
Enhance security architecture using cloud-agnostic and native tools, automate processes, manage monitoring, and address vulnerabilities at Rackspace Technology. Join a team dedicated to delivering end-to-end multicloud solutions with a focus on cybersecurity.
Senior Software Engineer - Tax
Xero
- Location
- United Kingdom
- Posted
Develop high-quality software using C#, .Net, React, SQL Server, and AWS, collaborate with a talented team, and create innovative solutions that drive engineering excellence.
Senior Automation QA Engineer
JustAnswer
- Location
- Ukraine
- Posted
Senior Automation QA Engineer at JustAnswer: Develop automated tests for backend & API services, collaborate with developers & product managers, and drive CI/CD automation.
Senior Automation QA Engineer
JustAnswer
- Location
- India
- Posted
Senior Automation QA Engineer at JustAnswer: Lead test automation standardization, drive software quality, and collaborate with global teams.
Senior Software Engineer - Innovation
Eventbrite, Inc.
- Location
- United States of America
- Posted
Innovate with Eventbrite's team by prototyping AI/ML tools, collaborating across functions, and scaling successful projects into production using React, React Native, and AWS technologies.
Language Engineer - Cryptography Team
Irreducible
- Location
- Croatia
- Posted
Join Irreducible's Cryptography team as a Language Engineer, working on programming language layers for Binius, a binary field proof system.
Senior Technology Reporter
Axios
- Posted
- Salary Range
- 88k - 175k USD
Cover the latest in AI technology as a Senior Technology Reporter at Axios. Join a team committed to providing trustworthy news with exclusive scoops and trend stories, supported by robust benefits including health insurance, mental health resources, and professional development opportunities.
Senior Customer Success Engineer
Vercel
- Location
- Germany
- Posted
Resolve customer issues, improve internal tools, and enhance the customer experience at Vercel. Requires frontend development background and excellent communication skills.
Staff Front End Engineer
UpKeep
- Location
- United States of America
- Posted
Lead technical initiatives at UpKeep, collaborate with cross-functional teams, mentor engineers, and work with cutting-edge technologies like React, NodeJS, AWS, Docker, and Kubernetes. Drive innovation and growth in a diverse and inclusive environment.
Senior GTM Software Engineer
Skedda
- Location
- Croatia
- Posted
Join Skedda as a full-time remote software developer and contribute to the company's mission to empower organizations to bring workspaces to life. Collaborate with cross-functional teams, leverage expertise to improve the GTM stack, and implement new projects across the GTM stack.
Software Engineer - Channel Integration
Teikametrics
- Location
- India
- Posted
Backend Software Engineer for e-commerce platform integration using Java, Spring Boot, Kafka, AWS services
Solutions Engineer - WordPress VIP
Automattic
- Location
- Brazil
- Posted
- Salary Range
- 100k - 150k USD
Solutions Engineer at WordPress VIP: lead sales teams and deliver technical expertise
Senior Solutions Engineer, PreSales
Sanity io
- Location
- Croatia
- Posted
Senior Solutions Engineer at Sanity.io: champion structured content, educate on technical aspects, and represent capabilities in product demos
Senior Enterprise Solutions Engineer
Hightouch
- Posted
- Salary Range
- 170k - 220k USD
Join Hightouch as an Enterprise Solutions Engineer to help companies activate their data for marketing personalization and operations. Collaborate with technical and non-technical stakeholders to solve customer problems using your expertise in data solutions.
Customer Technical Support Engineer
Kontakt.io
- Location
- United States of America
- Posted
Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.
IT Engineer ServiceNow
Gitlab
Job Location
Job Summary
As an IT Enterprise Applications Administrator for ServiceNow at GitLab, you will maintain and manage GitLab’s ServiceNow implementation. You'll handle requests from various departments like IT, PeopleOps, Finance, etc., create or update forms, optimize business processes, and generate valuable metrics reports. Your responsibilities include supporting incidents and service requests, troubleshooting issues, overseeing platform health during upgrades, creating documentation, developing dashboards for different teams, and participating in planning and architectural reviews to ensure scalability. GitLab offers a fully remote work environment with flexible benefits including paid time off, equity compensation, home office support, parental leave, and more. We encourage candidates from all backgrounds to apply, even if they don't meet every requirement.
Skills
JavaScriptServiceNow PlatformITIL FrameworkUpgrade Sets
An overview of this role
As an IT Enterprise Applications Administrator for ServiceNow, you will be part of the team that maintains and manages GitLab’s ServiceNow Implementation. You will be helping execute requests coming from various service providing groups within GitLab like IT, PeopleOps, People Tech, Finance, Legal, and others. You will help create new forms or update existing ones, understand business processes and find efficiencies and help report valuable metrics from how we operate within ServiceNow.
What You’ll Do
Provide support for incidents and service requests related to ServiceNow.
Troubleshoot issues submitted by users and determine if a patch is needed or a configuration change.
Oversee platform health, participate in upgrade review and impact assessment of a version upgrade.
Create or update documentation about standard operating procedures related to ServiceNow.
Create and maintain dashboards for various centers of excellence within ServiceNow.
Participate in planning exercises, root cause analysis and/or architectural reviews to determine process and system scalability.
What You’ll Bring
Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline.
2+ years of experience in a system administration role in ServiceNow.
Subject matter expertise in the ServiceNow Platform (Tables, Forms, Workflows).
Knowledge of the ITIL Framework and how it applies to ServiceNow.
Experience with Upgrade Sets.
Familiarity with Javascript to allow for custom scripting within ServiceNow.
Experience creating reports and dashboards based on industry standard metrics (MTTR, MTTX, MTTA, etc).
About the team
The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
