IT Engineer ServiceNow
Gitlab
- Posted
Manage GitLab’s ServiceNow implementation, handle service requests, optimize processes, create dashboards, and ensure system scalability while working remotely with comprehensive benefits.
Remote Jobs
Senior Java Engineer - Trading Tech
Binance
- Location
- Brunei Darussalam
- Posted
Senior Java Engineer for trading tech team at Binance, designing scalable systems, collaborating with teams, and maintaining documentation.
Staff Site Reliability Engineer, DRE
Pismo
- Location
- Brazil
- Posted
Data Reliability specialist: Cloud infrastructure design & collaboration
Senior Engineering Director - Safety Technology
- Location
- United States of America
- Posted
- Salary Range
- 299k - 419k USD
Lead Reddit's Safety Technology teams to develop systems ensuring user safety and security. Oversee multidisciplinary teams and drive cross-functional collaboration for effective content moderation and threat mitigation.
Senior Software Engineer - Webflow Labs
Webflow
- Location
- United States of America
- Posted
Senior Software Engineer at Webflow Labs: Create prototypes, drive technical initiatives, and thrive in a remote-first environment with flexible work options and access to mental wellness programs.
Staff Software Engineer - Data Platform
Level AI
- Location
- India
- Posted
Staff Software Engineer at Level AI: Design & develop scalable analytics platform
Typescript Fullstack Engineer - Messaging Team
Aircall
- Location
- Cameroon
- Posted
Typescript Fullstack Engineer - Messaging Team at Aircall
Senior Android Engineer, Ad Formats
- Location
- Canada
- Posted
Join Reddit's New Ad Formats team as an Android engineer and contribute to innovative ad solutions using Kotlin, Jetpack Compose, and more.
Senior Android Engineer, Ad Formats
- Location
- United States of America
- Posted
- Salary Range
- 191k - 267k USD
Join Reddit's New Ad Formats team as a skilled Android engineer, collaborate with cross-functional teams, and contribute to innovative ad solutions that delight advertisers.
Senior Backend Engineer - Grafana IRM
Grafana Labs
- Location
- Sweden
- Posted
- Salary Range
- 739k - 923k SEK
Enhance Grafana's IRM solutions by developing backend features using Golang or Python, collaborating with cross-functional teams, and contributing to a remote-first culture. Enjoy benefits including equity and bonuses while working on cutting-edge technologies.
Binance Accelerator Program - QA Engineer
Binance
- Location
- Brunei Darussalam
- Posted
QA Engineer position in Binance Accelerator Program, collaborating on high-quality products and Web3 projects.
Binance Accelerator Program - QA Engineer
Binance
- Location
- Brunei Darussalam
- Posted
QA Engineer position for early career talent in Web3 space, with opportunities for collaboration, project development, and growth.
Sr EDI Integration Engineer II
American Specialty Health Incorporated
- Location
- United States of America
- Posted
- Salary Range
- 89k - 120k USD
EDI Senior Integration Engineer II: Lead Healthcare EDI projects, mentor junior engineers, develop automation of manual tasks, and provide technical leadership.
Senior QA Engineer (Trading Tech)
Binance
- Location
- Brunei Darussalam
- Posted
Senior QA Engineer (Trading Tech) at Binance: Design & execute tests for high-performance backend software stack.
Happiness Engineer – Customer Support & Success
Automattic
- Location
- Brazil
- Posted
Happiness Engineer - Provide 24/7 support to customers using our software and services, troubleshoot issues, and improve customer experience.
Contract: Senior/Lead Kubernetes Engineer
Upwork
- Location
- Brazil
- Posted
Senior/Lead Kubernetes Engineer for Platform Engineering Team at Upwork
Senior Fullstack Software Engineer - MetaMask
Consensys
- Location
- Brazil
- Posted
Develop innovative features for MetaMask Card and integrate crypto with traditional payment systems.
Senior Cyber Engineer - Cloud Security
Immersive Labs
- Location
- United Kingdom
- Posted
Join Immersive Labs as a Senior Cyber Engineer - Cloud Security and create secure environments within Azure and/or GCP, developing labs to simulate hacking and defending in an engaging way for the community.
Senior Data and AI Engineer
Horizons
- Location
- Croatia
- Posted
Data and AI Engineer at Horizons: Design and develop AI solutions, lead integration across organization, and promote technology adoption.
Senior Data and AI Engineer
Horizons
- Location
- China
- Posted
Data and AI Engineer at Horizons: Design and develop AI solutions, lead integration efforts, and promote technology adoption in a corporate setting.
IT Engineer ServiceNow
Gitlab
Job Location
Job Summary
As an IT Enterprise Applications Administrator for ServiceNow at GitLab, you will maintain and manage GitLab’s ServiceNow implementation. You'll handle requests from various departments like IT, PeopleOps, Finance, etc., create or update forms, optimize business processes, and generate valuable metrics reports. Your responsibilities include supporting incidents and service requests, troubleshooting issues, overseeing platform health during upgrades, creating documentation, developing dashboards for different teams, and participating in planning and architectural reviews to ensure scalability. GitLab offers a fully remote work environment with flexible benefits including paid time off, equity compensation, home office support, parental leave, and more. We encourage candidates from all backgrounds to apply, even if they don't meet every requirement.
Skills
JavaScriptServiceNow PlatformITIL FrameworkUpgrade Sets
An overview of this role
As an IT Enterprise Applications Administrator for ServiceNow, you will be part of the team that maintains and manages GitLab’s ServiceNow Implementation. You will be helping execute requests coming from various service providing groups within GitLab like IT, PeopleOps, People Tech, Finance, Legal, and others. You will help create new forms or update existing ones, understand business processes and find efficiencies and help report valuable metrics from how we operate within ServiceNow.
What You’ll Do
Provide support for incidents and service requests related to ServiceNow.
Troubleshoot issues submitted by users and determine if a patch is needed or a configuration change.
Oversee platform health, participate in upgrade review and impact assessment of a version upgrade.
Create or update documentation about standard operating procedures related to ServiceNow.
Create and maintain dashboards for various centers of excellence within ServiceNow.
Participate in planning exercises, root cause analysis and/or architectural reviews to determine process and system scalability.
What You’ll Bring
Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline.
2+ years of experience in a system administration role in ServiceNow.
Subject matter expertise in the ServiceNow Platform (Tables, Forms, Workflows).
Knowledge of the ITIL Framework and how it applies to ServiceNow.
Experience with Upgrade Sets.
Familiarity with Javascript to allow for custom scripting within ServiceNow.
Experience creating reports and dashboards based on industry standard metrics (MTTR, MTTX, MTTA, etc).
About the team
The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
