IT Process Expert
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- Posted
IT Process Expert at Trafilea: Collaborate with world-class talents to drive business growth and customer satisfaction in a dynamic e-commerce environment.
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IT Process Expert
Trafilea
Job Location
Job Summary
Trafilea is a dynamic tech e-commerce group operating multiple direct-to-consumer brands in intimate apparel and beauty sectors. They foster a culture of collaboration, innovation, and continuous learning, with a remote-first approach. The IT Process Expert role involves understanding company IT processes, improving efficiency, and collaborating with teams to achieve cross-functional goals. With excellent communication skills, experience in eCommerce environments, and knowledge of Agile methodologies, the ideal candidate will drive business growth and customer satisfaction. Trafilea offers a great benefits package, including remote work, paid holidays, and learning subsidies. The company has been recognized as one of the Top 25 Companies for Remote Workers by Forbes and FlexJobs.
About Trafilea
Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.
Projects, Process, and Audit Excellent Center At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.
We are looking for an IT Process Expert who will join the Projects, Process, and Audit Excellent Center.
The mission of IT Process Expert Understand all the IT processes of the company, and work with the IT teams to define and implement opportunities for improvement to execute tasks most efficiently. These changes should be supported by quantifiable metrics that can show improvement and progress. An IT Process Expert becomes the point of reference for the business processes and methodologies and collaborates with the process analysts & leadership team to make sure that cross-functional collaboration is achieved and touchpoints are done smoothly.
● Excellent written and verbal communication skills
● Excellent negotiation skills ● Experience in an eCommerce environment is nice to have. ● +3 years of experience leading process cycle improvements in engineering teams working in multiple projects simultaneously in different time zones is a must. ● Proven track record of successfully orchestrating end-to-end software development lifecycles, spanning requirements gathering, design, coding, testing, deployment, and release management. ● Extensive familiarity with version control systems (e.g., Git), continuous integration (CI), and continuous delivery (CD) practices. ● Strong experience analyzing and improving cross functional business processes ● Proactivity in taking ownership of projects and issues ● Capability to manage several projects, areas and stakeholders ● Experience creating process flows and documentation ● Experience defining KPIs and Dashboards ● Fast paced execution and delivery ● Knowledge of Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired ● Knowledge with ITIL is a must ● Knowledge/Experience with COBIT will be good, but it is not a must to have.
● Knowledge/Experience with ITSM systems will be good, but it is not a must to have.
What we offer:
Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
Opportunity to grow and develop both professionally and personally.
Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
Openness to new ideas and initiatives.
Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!
We've been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now!
