Junior Account Manager

Introducing Masabi 

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role

// As a Junior Account Manager at Masabi, you will play a pivotal role in managing and nurturing existing client relationships. Your primary focus will be to acquire a deep understanding of our client's needs, particularly in the context of fare collection and broader initiatives, and leverage the full potential of the Justride platform to deliver maximum value. 

You will actively engage in upselling and adoption efforts, with opportunities for revenue incentives as a reward for your successful outcomes. This role will work under close supervision and mentorship, gaining foundational experience in account management. Masabi’s Account Management Team is  at the forefront of building strong client partnerships, driving growth, and maximising the value we provide to our agency clients.

Location

This role is available in a remote model for candidates based in Canada.

Responsibilities

Key Responsibilities for this role focus on customer strategy, relationship management, revenue generation based on assigned revenue quotas, and cross-functional collaboration. Including, but not limited to:

• Serving as the primary point of contact for a small portfolio of client accounts, ensuring that their needs and expectations are met.

• Developing strong relationships with clients to foster trust, loyalty, and growth opportunities.

• Organizing and leading regular business reviews and account planning sessions following the standard Account Management customer journey model

• Crafting robust account plans that clearly map client adoption, upsell opportunities, and retention strategies that drive long-term success

• Identify and establish clear pathways for upselling and cross-selling additional services to meet client objectives

• Facilitate contract and change order signatures in line with agency goals

• Define, track, and improve drivers of volume growth and profitability for each account

• Utilize Account Management tools like scorecards, dashboards, and KPI reports to drive adoption to strengthen partnerships

• Supporting operational strategy and innovation to drive business goals for revenue, operational performance, and profitability

• Championing the ‘voice of the customer’ at internal reviews with Product, Engineering, Finance and other teams

• Work with teams like Bids, Legal, and Finance to secure agency contracts and improve internal processes

About You

• Previous experience in a customer-facing role including but not limited to account management, customer success/services, or sales; preferably in a SaaS environment. 

• Excellent written and oral communication skills with the ability to influence and provide insights

• Detail oriented with an ability to multitask and prioritize tasks effectively

• Comfortable  negotiating and securing contract extensions and renewals

• Previous experience working towards a revenue-based target is a plus 

• Knowledge of marketing and sales/BD principles and practices

• Strategic mindset motivated by achieving short and long-term growth goals

• Multi-lingual is a plus given the global nature of our business

• Excited by the opportunity for Account Management career progression through learning and growing alongside a cross-functional team

Some of our benefits

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totaling a whopping 28+ days of vacation 

• Private Healthcare and Life Insurance via Trinet

• Monthly team bonding allowance 

• Menopause support

• Choice of a workstation 

• Enhanced family leave

• Ability to work for up to 3 months per year from any country in the world

• Fun and collaborative environment with a focus on making a difference in the world

In addition to the above, as an employee, you will also have access to a training allowance of up to $1000 CAD and $325 CAD to spend on your home office every year.

// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.

We’re already powering journeys - are you ready to join us?