
Junior Customer Success Manager
DidomiPosted 3/5/2025

Junior Customer Success Manager
Didomi
Job Location
Job Summary
We are seeking a Customer Success Manager in Paris, France to develop and nurture client portfolios, drive growth through upselling, prevent churn, and contribute to product development. The ideal candidate will have 2+ years of experience in CSM, excellent communication skills, and knowledge of Adtech or legal backgrounds. With flexible remote work options and a competitive compensation package, this role offers a unique opportunity for ambitious individuals to shape the future of our company. As part of our team, you will collaborate with passionate colleagues and contribute to groundbreaking projects. We value curiosity, ownership, and a drive to improve, and offer $4,000/year travel stipends and equity in a fast-growing company. Apply now to join our team and help us make the world programmable!
Job Description
Responsibilities
- Develop and nurture a portfolio of clients
- Be a real growth driver through upselling
- Prevent and minimise churn
- Maintain a high NPS
- Develop strong relationships with users and decision makers on a daily basis
- Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
- Handle contracts renewal
- Conduct business review
- Gather customer testimonial & feedback in an intelligent way
Qualifications
- 2 years of higher education
- Successful experience in CSM in at least one SaaS company
- Excellent level of English and French (Spanish or German is an advantage)
- You are very ambitious and curious
- You like take iniatives and improves the processes
- You have very good oral and written communication skills
- Knowledge of Adtech or a legal background is a plus
Recruitment process
- 1- HR screen with our Talent Acquisition Manager (15min)
- 2- ITW with one of our lead CSM or CS Director(45 min)
- 3- Case study with the hiring manager & one CSM (30-45 min)
- 4- Last itw with our CS Director (20-30 min)