Knowledge Management Lead
InDebtedJob Summary
InDebted is a $50m revenue organization that provides products and solutions to support overdue consumers through debt. The Knowledge Management Lead plays a crucial role in managing and overseeing the alignment and accuracy of organizational processes and documentation. This mid-level position involves conducting regular audits, facilitating knowledge-sharing sessions, and supporting client audits with expert knowledge and documentation. The ideal candidate should have 3-5 years of experience in knowledge management or process development, strong communication and organizational skills, and proficiency in knowledge management tools and systems. InDebted values diversity and is an Equal Opportunity Employer. With a focus on positive customer experiences and championing debt resolution, this role offers the opportunity to shape the future of consumer debt. As a Knowledge Management Lead at InDebted, you will work with a talented team to create innovative solutions that make a difference.
Process and Documentation Management:
- Manage the creation, maintenance, and alignment of processes and documentation across the organization.
- Organize and categorize process documentation to ensure easy access for all stakeholders.
Collaboration and Alignment:
- Collaborate with SMEs and other stakeholders to gather, validate, and update process information.
- Ensure alignment of processes across teams.
Auditing & Quality Assurance:
- Conduct regular audits to ensure the accuracy, relevance, and compliance of documentation.
- Maintain and update audit databases.
- Ensure customer-facing responses are regularly audited and updated.
Knowledge Sharing:
- Facilitate knowledge-sharing sessions to keep teams informed of process changes and best practices.
- Participate in process discussions with operations, client success, and quality teams.
Subject Matter Expertise:
- Act as a subject matter expert in knowledge management.
- Assist in complex process documentation and alignment.
Qualifications:
- 3-5 years of experience in knowledge management or process development.
- Strong understanding of process alignment, documentation management, and compliance requirements.
- Excellent communication and organizational skills.
- Ability to manage multiple projects and prioritize tasks effectively.
Preferred Skills:
- Proficiency in knowledge management tools and systems.
- Experience with process improvement methodologies.
