L&D Operations and Programs Manager
Namecheap IncPosted 2/19/2025
L&D Operations and Programs Manager
Namecheap Inc
Job Location
Job Summary
We are seeking a strategic manager with instructional design expertise, systems thinking, and project management skills to lead the Instructional Design team in creating high-quality e-learning solutions. The role involves conducting learning needs assessments, overseeing L&D projects, implementing efficient workflows, and supervising team members. As a 100% remote position, you will work with a global team of 20 members across 26+ countries. With a focus on learner-centricity, you will drive strategic, operational, and instructional impact at scale. You will have the opportunity to shape the future of learning in a dynamic environment, collaborate with stakeholders, and contribute to groundbreaking projects. The ideal candidate has 5+ years of L&D experience, leadership/program management expertise, and proficiency in leveraging learning analytics and emerging technologies.
Job Description
Do you want to shape the future of learning in a learner-centric environment? We’re looking for a strategic, hands-on manager with instructional design expertise, systems thinking, and project management skills.
🌍 Whereabout: Wherever you like! This role is 100% remote.
⏰ Timezone: CET +/- 2 hours
🏁 Process: 4 stages >>> Interview with Head of Global Talent Acquisition ➡️ Interview with Head of L&D and Talent Business Partner ➡️ Home task ➡️Interview with People Director and Head of L&D
👩💻 Reporting to: Adrian Acton, Head of Learning & Development
🚀 Your team: 4 direct reports (3 Instructional Designers, 1 L&D Ops Specialist), part of a 20-member global L&D team
What’s in it for you?
🌱Strategic, operational, and instructional impact at scale
🏆Space for creativity, innovation, and growth
💻100% remote lifestyle
🌍International work environment with 2600+ colleagues in 26+ countries, including offices in 3 countries (Ukraine, Portugal, India).
What will you do?
•Lead the Instructional Design team in creating, developing, and maintaining high-quality e-learning solutions
•Conduct learning needs assessments and scoping activities to create customized solutions for different audiences.
•Oversee L&D projects in line with business priorities, ensuring effective planning, execution, timely delivery, and stakeholder engagement.
•Implement and drive efficient workflows, learning production processes, and governance for instructional design projects and other L&D initiatives.
•Supervise and mentor team members, providing regular performance feedback, coaching, and growth opportunities.
•Collaborate with Learning Partners, People Team stakeholders, and Subject Matter Experts to design and deliver impactful learning solutions
What will you bring
•L&D Expertise: 5+ years in L&D (tech/IT preferred), 4+ years in leadership/program management.
•Leadership & Stakeholder Management: Proven ability to lead an instructional design team, communicate goals clearly, and collaborate effectively with stakeholders to drive alignment and impact
•Project & Program Management: Expertise in managing multiple L&D projects in a fast-paced iterative environment while maintaining quality and efficiency.
•Instructional Design & Learning Science: Deep understanding of instructional design principles, adult learning theories, user-centered design, and emerging methodologies to optimize learning effectiveness and engagement.
•Process Optimization & Governance: Experience in streamlining learning production workflows, implementing governance structures, and ensuring compliance with L&D best practices and quality standards.
• Data-driven decision-making & Technology Fluency: Proficiency in leveraging learning analytics, evaluation methodologies, and emerging learning technologies to assess impact, drive innovation, and improve program effectiveness.
•Language: Excellent English communication skills, both written and spoken.
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