Lead Customer Success Manager, EMEA / all genders
Onit
- Location
- Cameroon
- Posted
Lead Customer Success Manager EMEA - Develop customer success strategies, identify at-risk customers, and improve processes for Onit's legal tech products.
Remote Jobs
Sr. Technical Program Manager
Mapbox
- Location
- United Kingdom
- Posted
Senior Technical Program Manager at Mapbox: lead customer programs, drive technical engagements, and improve customer experience.
Partnerships Manager
CoinsPaid
- Location
- Croatia
- Posted
Partnerships Manager - European Region - CoinsPaid
Partnerships Manager
Teikametrics
- Location
- China
- Posted
Partner development and execution for retail media networks and technology providers
Corporate Accounting Manager
KoBold Metals
- Location
- United States of America
- Posted
- Salary Range
- 150k - 185k USD
Oversee joint venture accounting and compliance at KoBold, support field exploration teams with budgeting and reporting, manage complex technical accounting issues, and assist in establishing internal controls. This role requires CPA certification and GAAP expertise.
Manager - Marketing Analytics
1Password
- Location
- Canada
- Posted
Marketing Analytics Manager at 1Password: Lead a team of analysts in understanding lead generation, efficient marketing channels, and optimizing website and marketing touchpoints.
Operations Manager
Enode
- Location
- Croatia
- Posted
Lead Enode's operations to support scaling efforts in the sustainable energy sector by developing processes, leveraging AI, shaping strategic initiatives, and collaborating cross-functionally. Join a passionate team with competitive benefits including remote-first setup and unlimited PTO.
Manager - Operations
hims & hers
- Location
- United Kingdom
- Posted
- Salary Range
- 50k - 65k GBP
Operations Manager at Hims and Hers UK: Supply chain management, vendor partnerships, and inventory control required.
Operations Manager
Invisible Technologies
- Location
- Brunei Darussalam
- Posted
- Salary Range
- 30k - 50k USD
AI Operations Manager: Manage complex processes, clients, and teams for leading companies in generative AI and LLM development.
Diversity - Equity & Inclusion Manager
Axios
- Location
- United States of America
- Posted
- Salary Range
- 90k - 121k USD
Lead Axios' DEI initiatives, collaborate with teams to implement programs, conduct data analysis for reports, provide training, and ensure an inclusive workplace culture.
Product Manager - Sail
Stripe
- Location
- United States of America
- Posted
- Salary Range
- 214k - 322k USD
Lead Stripe's design system and web platform evolution as a Product Manager, driving innovation and collaboration across teams to enhance user experiences and performance.
Post Listing Research and Account Manager
Binance
- Location
- Brunei Darussalam
- Posted
Post Listing Research and Account Manager: Analyze risks, optimize processes, and evaluate project requests for Binance.
Named Account Manager
WatchGuard Technologies, Inc.
- Location
- Sweden
- Posted
Named Account Manager at WatchGuard: drive sales growth, build relationships, and achieve sales objectives in a dynamic and inclusive work environment.
Product Manager, SABR
Constructor
- Location
- Anywhere in the world
- Posted
Product Manager role at Constructor.io, focusing on API ecosystem development and product discovery in eCommerce and search domains.
Conversion Rate Optimization Manager
Apollo.io
- Location
- United States of America
- Posted
Conversion Rate Optimization Manager at Apollo.io: drive user journey optimization, A/B testing, and data-driven decision making to scale organic and paid conversion efforts.
Account Manager - Digital Assets
Cryptio
- Location
- United Kingdom
- Posted
Enterprise-grade crypto back-office platform Account Manager role with flexible remote work options and opportunities to shape the future of crypto.
Project Manager
CoinsPaid
- Location
- Croatia
- Posted
Project Manager for cryptocurrency payments gateway CoinsPaid
Project Manager
Welocalize
- Location
- Japan
- Posted
Remote Project Manager for Japan-based corporate clients, responsible for project planning, execution, tracking, delivery, and closure, with a focus on quality, innovation, and global teamwork.
Project Manager
Finalsite
- Location
- United States of America
- Posted
Join Finalsite as a Project Manager and lead the successful implementation of clients' multifaceted projects. Work remotely from anywhere within the US with flexible options, $4,000/year travel stipends, and equity in a fast-growing company.
Project Manager
Finalsite
- Location
- United States of America
- Posted
Join Finalsite as a Project Manager and lead the successful implementation of clients' multifaceted projects. Collaborate with cross-functional teams and utilize project management software to deliver projects on time and within budget.
Lead Customer Success Manager, EMEA / all genders
Onit
Job Location
CameroonCentral African RepublicComorosCongo, (Kinshasa)Côte d'IvoireCroatiaDenmarkDjiboutiEgyptEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFinlandFranceGabonGambiaGermanyGibraltarGreeceMaltaAlgeriaAndorraAngolaAustriaBahrainBelgiumBeninBotswanaBulgariaBurkina FasoBurundiChadCyprusSaint HelenaSwazilandSwedenSwitzerlandJordanKenyaKuwaitMaliSierra LeoneSlovakiaSloveniaLatviaLebanonLesothoLiberiaLibyaLithuaniaLuxembourgMacedonia, Republic ofNetherlandsNigerNigeriaNorwayPolandQatarRéunionRomaniaRwandaSomaliaSpainSudanSvalbard and Jan Mayen IslandsTanzania, United Republic ofTogoMadagascarOmanMalawiSyrian Arab Republic (Syria)TurkeyUgandaUnited Arab EmiratesBouvet IslandCongo (Brazzaville)Czech RepublicGhanaAlbaniaBelarusGuineaGuinea-BissauLiechtensteinMauritaniaMauritiusMayotteMonacoSouth AfricaUnited KingdomWestern SaharaYemenZambiaZimbabweBosnia and HerzegovinaBritish Indian Ocean TerritoryCape VerdeMoldovaMoroccoMozambiqueNamibiaPortugalRussian FederationTunisiaSan MarinoSaudi ArabiaSenegalSeychellesHoly See (Vatican City State)HungaryIcelandIran, Islamic Republic ofIraqIrelandIsraelItaly
Job Summary
Onit is seeking a Lead Customer Success Manager to join their EMEA team. The successful candidate will work closely with customers, internal stakeholders, and cross-functional teams to ensure customer success and growth. They will become a product expert, identify at-risk customers, and develop best practices to improve processes. With 6-8 years of experience in Customer Success or Account Management, the ideal candidate is highly adaptable, organized, and has excellent communication skills. Onit offers a great atmosphere, attractive salary package, and numerous benefits. The role requires proficiency in German and English, experience with Salesforce and Customer Success tools, and a background in Consulting or Software, particularly Legal Software.
Job title: Lead Customer Success Manager, EMEA / all genders (all genders)
Work location: EMEA / remote with regular business travel (10%)
Who are we, and what do we do?
Onit is a global leader in enterprise workflow software solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.
Our team is looking for our first Lead Customer Success Manager (all genders) to act as player/coach for a growing team of focused Customer Success program! You will have the unique opportunity to work with multiple legal tech products addressing the toughest challenges of Legal Departments worldwide today. We pride ourselves on being a customer focused organization starting with our implementation process all the way through customer success, renewals, and support.
What You Will Be Doing
- You will become a product expert and help guide our customers in getting the most out of their system
- You will be a problem solver for both our customers and internal stakeholders
- You will assist coaching the EMEA team based on your experience on best practices
- You will proactively identify at risk customers
- You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- You will be working cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams
What You Will Bring to Onit
- You can put yourself in others’ shoes and see situations from perspectives other than your own
- You’re motivated by seeing others succeed and grow when you partner with them, both internal teammates and customers
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry.
- Highly organized, ability to multi-task and exceptionally responsive
- Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets
- Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs
- Ability to comfortably engage in conversations related to enterprise-level software and how it’s used to address business requirements
- You are hungry for knowledge. Legal Tech is undergoing a rapid change and you want to learn more!
Requirements
- 6-8 years of professional experience
- 2-3 years experience in Customer Success or Account Management
- Background in Consulting or Software (Legal Software would be a plus)
- Highly proficient German and English speaking based in EMEA timezone
- Experience with Salesforce and Customer Success tools
- Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case)
- Bachelor’s degree, Master degree is preferred
We offer you
- The opportunity to develop professionally and personally as fast as we do
- A responsible as well as versatile job in a constantly growing international company
- A great atmosphere in a motivated and highly qualified team with flat hierarchies
- An attractive salary package and numerous benefits like paid parental leave, paid caregiver leave and flex PTO
Is this the career step you are looking for?
Then we look forward to receiving your application, including your salary expectations (short cover letter and resume).
With your application, you agree to the processing of your personal data in accordance with the provisions of the European Data Protection Regulation (EU-DSGVO), insofar as this is necessary for the decision on the establishment of an employment relationship with Onit Inc. / www.onit.com
