Lead UX Designer

YOUR TEAM

It’s a pivotal time for our company. Nuna has established its brand in the B2B space over the last decade by shifting the US healthcare system towards an incentive model that rewards healthcare providers for positive outcomes. Leveraging our collective backgrounds and insights, we are now in start-up mode once again, crafting an innovative, new healthcare companion experience that further improves outcomes for people with chronic conditions. We are doing so by filling  a critical gap:  helping patients to manage their chronic conditions and general health at home, while providing  a bridge to their care team between visits. The Nuna app is our first direct-to-consumer product, and is bringing new dimensions to our brand and company culture, as we continue to strive to impact the lives and health of everyone in accordance with our mission.  

We’re thrilled  for you to join our growing design team  in the role of Lead UX Designer, to set the bar for experience design impact across our products. This role blends execution and leadership skills to deliver compelling brand experiences and expressions that are core to our business. This is a highly visible role across the organization, requiring cross-functional collaboration and engagement. It also necessitates deep empathy for and understanding of patient healthcare and wellness journeys; the primary focus of our work. 

Nuna Designers embrace their superpower to visualize the ideal user experience, rapidly testing and iterating on solutions while aligning the teams on a common vision. We embrace a holistic approach to design: curiosity, respect, passion, narrative, craft, and systems-thinking fuel our success. 

YOUR OPPORTUNITIES

As Lead UX Designer you will be primarily responsible for driving Nuna experience design excellence, focusing on our direct-to-consumer application. As we are in the early stages of product development, this role presents an exciting opportunity to deeply influence our design strategy in alignment with Nuna’s  brand vision and business goals. It also presents the opportunity to engage in the building of a world-class product design team.

In this role you will:

• Direct your digital product design expertise to the creation of Nuna’s direct-to-patient experience

• Proactively find and propose ways to make every part of the product more joyful and easy to use; develop data-driven, customer-centric ideas for innovation  patient growth and patient engagement  

• Develop a deep understanding of the needs of our customers, aligning your design recommendations accordingly and advocating for a customer-first mindset across the company

• Develop a deep understanding of the Nuna brand, infusing our experience design work with core brand principles  

• Own and collaborate on design projects from initial explorations to pixel-perfect visuals

• Collaborate with Client Ops and Sales/Marketing teams on service design initiatives that focus on holistic patient and care team journeys (within the app and outside of the app)  

• Craft smart and scrappy generative and evaluative research opportunities to ensure we’re building the right thing for our customers 

• Give and solicit feedback from designers and cross-disciplinary partners throughout the design process 

• Leverage your project experience to align your processes and deliverables with typical product development cycles and releases

QUALIFICATIONS

Required Qualifications

•  5+ years of experience designing end-to-end consumer applications in a senior or lead capacity

• A strong portfolio showcasing exceptional direct-to-consumer digital product design, with experience in launched/in-market products at scale

• Experience in designing analytics products including dashboards, data visualizations and data storytelling for enterprise customers

• Demonstrated history of taking initiative, leading an end to end design process, and getting things done at the appropriate level of polish against tight timelines

• Proven impact applying design strategy methodologies to produce successful outcomes from discovery through to implementation

• Experience drawing from a variety of research methods at different stages of the design process: to inspire early design work, inform the initial opportunity, collect formative feedback to support iteration, and validate a go-to-market solution

Preferred Qualifications

• Healthcare product experience 

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $198,000 to $222,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

#LI-MG1 #LI-Remote