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Manager, Content Maintenance
Coursera
Job Location
Job Summary
We are seeking a Manager of Course Content Maintenance to lead a multidisciplinary team responsible for maintaining and optimizing the content of our courses. The team will ensure the sustained quality and relevance of our educational offerings through instructional design, quality assurance, and data analysis. Key responsibilities include managing offshore team members, setting goals, monitoring performance, reporting metrics, and resolving conflicts. A strong understanding of instructional design principles and excellent communication skills are required. This role offers a dynamic work environment with opportunities for growth and development. With flexible remote work options and competitive benefits, this is an ideal opportunity for a results-driven leader to make a meaningful impact.
Job Overview
We are seeking a dynamic and results-driven Manager of Course Content Maintenance to lead a multidisciplinary team responsible for maintaining and optimizing the content of our courses. This team, comprising instructional designers, quality assurance specialists, and a data system/ business analyst, is crucial to ensuring the sustained quality and relevance of our educational offerings.
Key Responsibilities:
Manage and supervise the offshore team, including instructional designers, quality assurance specialists, and data/systems analysts.
Set clear goals and monitor team performance, providing regular feedback and coaching to ensure high-quality output.
Report metrics and project updates to internal stakeholders regularly.
Collect feedback from external stakeholders and translate it into actionable tasks for the team.
Develop and maintain project plans, schedules, and documentation.
Ensure that all course revisions and updates align with organizational standards and objectives.
Resolve conflicts and challenges within the team, fostering a collaborative and productive work environment.
Basic Qualifications
Bachelor’s degree in Education, Project Management, Business Administration, or a related field.
5+ years of experience in a team leadership or project management role, preferably within the e-learning industry.
Strong understanding of instructional design principles and practices.
Excellent communication, organizational, and problem-solving skills.
Ability to work across time zones and manage remote teams effectively.
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