Manager - Customer Success
HubSpot
- Location
- Colombia
- Posted
Lead HubSpot's Brazil Customer Success Team as a strategic partner, driving customer retention, growth, and long-term success.
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Manager - Customer Success
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Job Location
Job Summary
HubSpot is seeking a Manager, Customer Success - Brazil Market to lead the customer success team in one of its fastest-growing markets. The ideal candidate will have experience managing a customer-facing team, working at a marketing or software company, and have a proven track record of executing bold growth strategies. This role involves hiring, developing, and coaching a high-performing team of Customer Success Managers, defining and implementing customer success strategies, tracking team performance, and driving customer retention and expansion opportunities. The successful candidate will be trilingual with business-level proficiency in Portuguese, English, and Spanish, and have excellent leadership, organizational, problem-solving, and decision-making skills. This is a remote opportunity for candidates based in Colombia.
POS-28281
Manager, Customer Success - Brazil Market
As the Manager of HubSpot’s Brazil Customer Success Team, you will play a pivotal role in shaping the success of our customers and team in one of our fastest-growing markets. You’ll be responsible for hiring, developing, and coaching a high-performing team of Customer Success Managers (CSMs) who are dedicated to helping Brazilian businesses thrive with HubSpot.
This role goes beyond management—you’ll be a strategic partner, working cross-functionally with Sales, Contract management, Onboarding, Technical support, Marketing, and other teams to deliver an exceptional customer experience. Your leadership will directly impact customer retention, growth, and long-term success in Brazil.
We’re looking for a dynamic, customer-obsessed leader with a problem-solving mindset, strong analytical skills, and the ability to inspire and develop a team. If you’re passionate about empowering both customers and CSMs to grow, and you have the experience to prove it, this is your opportunity to make a significant impact at HubSpot. Come lead with us and help shape the future of HubSpot in Brazil!
In this role, you’ll get to
Hire, train, and mentor a team of Customer Success Managers, fostering a high-performance culture and professional growth.
Define and implement customer success strategies tailored to the Brazilian market, ensuring alignment with regional and company goals.
Track team performance using key metrics (e.g., retention, expansion) and drive continuous improvements.
Drive customer retention and expansion opportunities by ensuring the team delivers measurable value to customers.
Act as the escalation point for complex customer issues, ensuring quick and effective resolutions while maintaining customer satisfaction.
Work closely with Sales, Product, Support, Contract Management, Partner Development and Marketing teams to improve the customer experience and drive revenue growth.
Gather and analyze customer feedback to influence product development and improve service offerings.
Champion initiatives to foster diversity, inclusion and belonging within the team and among peers in the leadership team.
Contribute to and co-manage regional and organization-wide initiatives focused on the development of the Brazilian market and the brand positioning of HubSpot in the country.
We are looking for people who have
Trilingual with business level proficiency in Portuguese, English and Spanish.
Experience managing a customer facing team servicing the Brazilian tech market.
Experience working at a Marketing, Software, management and/or Consulting company.
A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment.
Record of success collaborating with all levels of internal management.
Experience navigating and resolving customer escalations.
A proven track record of executing bold growth strategies and overperforming against company targets and expectations.
Excellent leadership, organizational, problem solving, and decision-making skills.
An entrepreneurial and curious spirit with initiative and drive to pursue new ideas.
A deep understanding of Marketing, Sales and Customer Success best practices.
A background using data to analyze results and make decisions.
The ability to communicate effectively in small and large groups.
This role is open to remote candidates that are based in Colombia.
