Restaurant365
Lead the Deal Desk team at Restaurant365, optimizing quote-to-cash processes in a SaaS environment. Collaborate across departments to ensure compliance with accounting principles and drive business growth through effective deal management and process improvements.
Contentsquare
Senior Product Designer at Contentsquare: lead intuitive & impactful experiences, collaborate with cross-functional teams, and drive user-centered design
CAST AI
Join CAST AI as a Senior Product Designer to lead product design initiatives, collaborate with cross-functional teams, and contribute to innovative solutions in a fast-paced environment.
RevenueCat
Senior Product Designer at RevenueCat: Design intuitive product experiences that drive user engagement and revenue growth.
Red Cell Partners
Senior UX Designer at Trase Systems: Create user experiences, design intuitive interfaces, and drive innovation in a remote environment.
Tanium
Lead marketing efforts for SLED sectors at Tanium, coordinating campaigns and events to boost brand awareness and support sales goals. Utilize Salesforce.com and Marketo for effective strategies.
HiveMQ
Senior Project Manager - Strategic Accounts at HiveMQ: lead high-value projects for key clients, manage stakeholders & ensure customer impact.
ExtraHop
ExtraHop seeks Regional Sales Manager - Melbourne for network detection and response technology
ExtraHop
Regional Sales Manager - Melbourne at ExtraHop: drive revenue growth through NDR technology sales, collaborate with a talented team, and contribute to the company's mission to protect digital infrastructures.
Retraced
Customer Success Operations Manager - Remote
Zapier
Lead customer advocacy efforts by crafting content strategies and sourcing speakers for key events at Zapier, fostering connections and driving engagement within the community.
Hightouch
Lead product development for Hightouch's CDP platform, focusing on marketer tools like audience segmentation and journey orchestration. Drive innovation and customer success with a high-impact team.
Lime
Join Lime as Senior Manager, Proposal Writing and contribute to the development of strategic proposals for public procurement and tender processes.
Plaid
Lead Plaid's Security Engineering team to develop secure infrastructure and services, manage cross-functional initiatives, and stay updated on industry threats and best practices.
Restaurant365
Lead customer success at Restaurant365 by managing relationships, ensuring product adoption, and driving customer satisfaction. Collaborate with cross-functional teams and provide strategic guidance to achieve customer goals.
Monarch Money
Join Monarch as a customer support specialist and help users take control of their finances with our financial management platform.
Vercel
Customer Success Manager for Enterprise customers at Vercel, driving business value through innovation and capabilities.
OfferFit
Senior Customer Success Manager at OfferFit: drive customer success with AI decisioning engine, build meaningful relationships, and contribute to product development.
OpenTable
Account Manager (Hotels) role at OpenTable, managing Hotel Groups and Restaurants in Asia, with 3+ years B2B account management experience and hospitality industry knowledge.
Coursera
Senior Manager of Account Management - Scaled role leading NAMER and LATAM teams, managing customer engagement and outcomes, and developing go-to-market strategy.
Restaurant365
At Restaurant365, a SaaS company disrupting the restaurant industry, we are seeking a Deal Desk Manager to lead and develop our quote-to-cash processes. This role involves collaborating with Sales and other departments to ensure deals are constructed within SaaS accounting principles and internal guidelines. Key responsibilities include building and leading the Deal Desk team, optimizing processes, advising on deal-related activities, ensuring compliance with policies, driving productivity improvements, resolving billing issues, and managing complex quotes. The ideal candidate has experience in B2B SaaS sales operations, strong understanding of Salesforce and CPQ, revenue recognition principles, and excellent leadership skills. We offer a competitive salary range of $125k-$145k per year along with comprehensive benefits including medical coverage, 401k matching, equity options, unlimited PTO, company holidays, and wellness initiatives.
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Deal Desk Manager plays a vital role in helping R365 continue to scale the business. The Manager will streamline quote-to-cash processes in collaboration across departments and lead a team of Deal Desk professionals to ensure we are constructing the best deals within parameters of SaaS accounting principles and internal booking guidelines.
How you'll add value:
Build, lead, and develop the Deal Desk team, processes, and governance as a partner with Sales and other stakeholders.
Review and optimize quote-to-cash processes and governance and continuously evolve it.
Advise the Head of Deal Strategy and Operations on all deal-related activities, including alternative contract options and value propositioning to help close deals.
Document and own the quote management and ensuring compliance with published sales and business approval policies, as well as legal and revenue recognition policies.
Ensure clarification and enforcement of trading guidelines and business processes along with the enablement team.
Develop and drive initiatives to improve productivity, streamline company deal policies, and simplify processes.
Be the point of escalation for complex quotes and deals.
Work with the Sales Enablement Team on relevant training to new and existing Sales team members on processes and best practices that lead to successful deal closures.
Collaborate with Accounting on billing issues resolution.
Identify, plan, and execute on opportunities for automations and improvements.
Project manage or assist with projects as needed.
Other duties as assigned.
What you'll need to be successful in this role:
Minimum 3 - 4 years Deal Desk or Sales Operations experience in B2B SaaS sales.
Proven success building, leading, and managing a SaaS/B2B Deal Desk or Sales Operations team.
Excellent understanding of end of month and end of quarter closing procedures, software revenue recognition, and order process principles.
Excellent understanding of Salesforce and CPQ.
Understanding of ERP software and interaction with Salesforce.
Strong experience in contracting and negotiations.
Track record for keeping up with deliverables and deadlines.
Clear business acumen to drive revenue.
Ability to multitask and prioritize at times of high-volume during end of month and quarter.
Strong interpersonal, leadership, and communication skills with the ability to relate deal desk solutions to business terminology and goals effectively and concisely to executives, team members and others.
Ability to understand and adapt to continuously changing environment with complex challenges.
PREFERRED QUALIFICATIONS
Excellent understanding of revenue recognition principles.
Experience working in both startups and public companies with high growth.
Experience in Direct and Channel sales models.
Knowledge of Sage Intacct and mapping the data to Salesforce.
Understanding of usage billing.
Salesforce Admin Certification.
R365 Team Member Benefits & Compensation
This position has a salary range of $125,000 - $145,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
#BI-Remote
$125,000 - $145,000 a year
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
