Manager of Account Management (Covering EMEA) - India
JumpCloudPosted 2/27/2025
Manager of Account Management (Covering EMEA) - India
JumpCloud
Job Location
Job Summary
JumpCloud is seeking a Sales Manager to lead an Account Management team based across the world, focusing on EMEA/APAC customers. The role involves driving renewals, collaborating with CSM teams to enhance adoption, and partnering with new business teams to onboard new logos. The ideal candidate has a strong track record in SaaS sales, experience building high-performing teams, and the ability to deliver results in a fast-paced environment. Key responsibilities include team leadership, KPI ownership, cross-functional collaboration, escalation management, reporting, and stakeholder engagement. Requirements include 8+ years of experience in SaaS sales or account management, with at least 3+ years managing sales/account teams in a high-growth environment.
Job Description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role
We are seeking a Sales Manager to lead and scale an Account Management team based across the world, focusing on EMEA/APAC customers. You will work closely with our Head of International Account Managers, overseeing a team of up to 5 Account Managers responsible for post-sales commercial activities such as renewals, expansions, and upsells. This team manages a 2,000-customer portfolio worth $40M in Annual Recurring Revenue.
This position will be aligned with European business hours. You’ll be instrumental in driving renewals, collaborating with CSM teams to enhance adoption, and partnering with new business teams to onboard new logos. If you have a strong track record in SaaS sales, experience building high-performing teams, and the ability to deliver results in a fast-paced environment, we want to hear from you.
Key Responsibilities
- Key Responsibilities Include:
- Build and coach a team of up to 5 Account Managers owning a $40M Book of Business across ~2,000 customers in the International Market.
- Drive day-to-day renewals, expansions, and upsell activities, ensuring team members meet or exceed targets.
- Foster a high-performance culture of accountability, continuous improvement, and customer-centricity.
- Key KPIs: Renewals, revenue expansion, adoption metrics, and new logo onboarding (in collaboration with the new business team and Customer Success).
- Develop and execute targeted account plans and campaigns to boost product adoption and expansion revenue.
- Use data-driven insights to identify growth opportunities, refine sales strategies, and forecast accurately.
- Partner with the CSM team to ensure a unified approach to customer success, driving deeper adoption of JumpCloud’s solutions.
- Align with Marketing on campaign development to generate awareness, maximize product usage, and identify upsell opportunities.
- Coordinate with New Business teams to smoothly onboard new logos, ensuring a cohesive customer journey post-sale.
- Act as the primary point of contact for high-level escalations, mitigating risks while preserving customer trust and relationships.
- Collaborate with Product and Support teams to resolve critical issues and communicate updates effectively to customers and internal stakeholders.
- Regularly present team performance, key metrics, and strategic initiatives to the Head of International Account Managers and other senior leaders.
- Provide clear visibility into pipeline health, forecast accuracy, and action plans for at-risk accounts.
Team Leadership & Development
KPI Ownership & Strategic Planning
Cross-Functional Collaboration
Escalation Management
Reporting & Stakeholder Engagement
Requirements:
- 8+ years of experience in SaaS sales or account management, with at least 3+ years managing sales/account teams in a high-growth environment.
- Proven success in driving aggressive renewal and expansion targets within the EMEA market.
- Demonstrated ability to lead EMEA/APAC based sales teams.
- Strong track record of team leadership, including hiring, training, and retaining top talent.
- Excellent communication, negotiation, and presentation skills; capable of influencing stakeholders at all levels.
- Data-driven mindset with experience in CRM management, pipeline analytics, and forecasting.
Preferred Qualifications
- Bachelor’s degree in Business, Computer science, or a related field; MBA is a plus.
- Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
- Experience in a hyper-growth SaaS environment overseeing complex portfolios.
#LI-PS1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
#LI-Remote #BI-Remote
