Medical Information Call Center Consultant (MICC Consultant)

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds….

 

ClinChoice is searching for a Medical Information Call Center Consultant (MICC Consultant) to join one of our clients.

ClinChoice is a global full-service CRO with a strong focus on quality, professional development, and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client’s counterparts.  

 

Main Job Tasks and Responsibilities:

 

Medical Knowledge:

1. Proficiency: Strong understanding and competence in medical and therapeutic terminology. Ability to accurately interpret and communicate complex medical information to both healthcare professionals and patients.
2. Narrative Skills: Exceptional narrative writing skills for documenting inquiries and responses clearly and concisely, ensuring compliance with regulatory requirements.

 

Customer Handling Skills:

1. Communication: Excellent verbal communication skills with a neutral accent to ensure clear understanding across diverse demographics.
2. Empathy: Ability to exhibit empathy and patience, especially when dealing with distressed or difficult customers. Skilled in de-escalation techniques and maintaining a professional demeanor.
3. Problem-Solving: Strong problem-solving abilities to address customer inquiries effectively and efficiently, providing accurate and helpful information

 

Regulatory Compliance:

1. Patient Safety: Comprehensive understanding of patient safety protocols and the importance of accurate information dissemination.
2. Regulatory Knowledge: Familiarity with local and international regulatory obligations, such as FDA, EMA, and other relevant authorities. Ability to adhere to guidelines and ensure compliance in all interactions.

 

Documentation: Proficiency in maintaining detailed and accurate records of all customer interactions, ensuring traceability and accountability.

 

 

Education and Experience:

 

Minimum Requirement of bachelor’s degree in Biosciences (e.g., Biology, Biochemistry, Biotechnology) or a professional healthcare qualification (e.g., B. Pharm/M.pharm, Nursing, Dentistry)

 

At least 1 year of PV experience (Candidates with MICC experience is preferred)

 

Experience in relevant fields, along with certifications in medical information or pharmacovigilance.

 

The MICC staff will cover EST Hours.

Bilingual is an advantage.

 

 

The Application Process

Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step.  Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.

 

Who will you be working for?

 

About ClinChoice    

ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific.           

 

Our Company Ethos

Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are  the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values is evidenced by our below industry average turnover rates.

ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.

 

 

Key words: MICC, PV, Devices, Medical Device

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