OpenStack Cloud Engineer IV
Rackspace
- Location
- Canada
- Posted
Cloud Engineer IV at Rackspace: Provide high-level technical support, troubleshoot complex issues, and drive customer experience with advanced OpenStack skills.
Remote Jobs
Senior Software Engineer
Check
- Location
- United States of America
- Posted
- Salary Range
- 165k - 208k USD
Join Check as a Software Engineer to build impactful solutions using modern tools like Python/Django, React/TypeScript, AWS, and Terraform. Lead end-to-end problem-solving, contribute to team growth, and enjoy excellent benefits including health insurance, stock options, flexible PTO, and more.
Senior Software Engineer
TrustArc
- Location
- Philippines
- Posted
- Salary Range
- 70k - 170k PHP
Design and implement scalable software solutions using Java, Scala, Spring Boot, and JavaScript frameworks at TrustArc. Mentor engineers, contribute to core platforms, and support global privacy management initiatives while enjoying competitive compensation and comprehensive benefits.
Senior Software Engineer
UpGuard
- Location
- Australia
- Posted
Join UpGuard as a Software Engineer to develop innovative cybersecurity solutions using modern technologies like React, Go, Kubernetes, and GCP. Enjoy hybrid or remote work options, competitive compensation, and a supportive team environment focused on creativity and well-being.
Senior Software Engineer
Check
- Location
- United States of America
- Posted
- Salary Range
- 165k - 208k USD
Join Check as a Backend Engineer to build impactful solutions using Python/Django, React, TypeScript, AWS, and more. Lead problem-solving, contribute to team growth, and enjoy comprehensive benefits including health insurance, stock options, and flexible PTO.
Senior Software Engineer
Kayzen
- Location
- India
- Posted
Join Kayzen as a Senior Software Engineer to design scalable software components for real-time platforms and data pipelines. Work with industry experts in an agile environment with benefits like remote flexibility and professional development support.
Senior Software Engineer
Welocalize
- Location
- Spain
- Posted
Senior Software Engineer at Welocalize: Design scalable applications, implement RESTful APIs, and provide technical leadership.
Senior Software Engineer
Imgix
- Location
- United States of America
- Posted
- Salary Range
- 140k - 200k USD
Design and develop high-performance media platforms using cutting-edge tech at Imgix. Collaborate with a talented team to create AI-driven solutions for top clients.
Senior Software Engineer
Podium
- Location
- Canada
- Posted
Join Podium's Internal Tools team as a Senior Software Engineer, leveraging AI LLM technologies to build impactful internal tools for small businesses.
Senior Software Engineer
Eventbrite, Inc.
- Location
- United States of America
- Posted
- Salary Range
- 113k - 204k USD
Join Eventbrite's Ads Engineering team as a Senior Ads Engineer, leveraging your expertise in AWS technology and software development to create innovative ad solutions.
Senior Software Engineer
HiveMQ
- Location
- Germany
- Posted
Senior Software Engineer at HiveMQ: Design & deliver scalable IoT solutions using Java & MQTT
Senior Software Engineer
TrustArc
- Location
- Philippines
- Posted
TrustArc seeks experienced software engineer for online privacy challenges with strong technical background in architectures, design patterns, and frameworks.
Senior Software Engineer
Snowplow Analytics
- Location
- Croatia
- Posted
Senior Software Engineer - Go development experience required for Snowplow's Data Processing team
Senior Software Engineer
Eventbrite, Inc.
- Location
- India
- Posted
Senior Software Engineer for full-stack privacy solutions using React, Java, Python, AWS, and Agile methodologies
Senior Software Engineer
Shippo
- Location
- Brazil
- Posted
Senior Software Engineer at Shippo: Lead coding, design, and architecture for Billing, Auth & Fraud Prevention team.
Senior Software Engineer
Podium
- Location
- Brazil
- Posted
Full-Stack Software Engineer at Podium: Drive explosive GPV growth with AI-powered automation and contribute to continuous improvement.
Senior Software Engineer
Cobalt
- Location
- United States of America
- Posted
- Salary Range
- 137k - 171k USD
Join Cobalt as a Senior Software Engineer and contribute to the development of their Pentest as a Service (PtaaS) and Offensive Cybersecurity platform.
Software Engineer, Destinations
Hightouch
- Location
- British Virgin Islands
- Posted
- Salary Range
- 120k - 170k USD
Backend-focused full stack engineer for destination integrations at Hightouch, with remote-friendly salary range and equity options.
Software Engineer II - Ads Consumer
Eventbrite, Inc.
- Location
- United States of America
- Posted
Join Eventbrite's engineering team as an Engineer, leveraging AWS technology and serverless applications to develop innovative ad platforms.
Voice Operations Engineer
Twilio
- Posted
Optimize global voice routing operations at Twilio by analyzing routes, troubleshooting issues, and collaborating with teams to improve efficiency and reduce costs. Work on monitoring service quality, developing automation tools, and driving cost savings.
OpenStack Cloud Engineer IV
Rackspace
Job Location
Job Summary
The Cloud Engineer IV role at Rackspace involves providing high-level technical support to customers via phone, ticketing system, and automation. They own complex customer issues, troubleshoot environments, and develop tooling and processes to drive customer experience. The engineer must have advanced knowledge of OpenStack, Ansible, Red Hat OSP, and Kubernetes, as well as skills in languages like Node.js, Python, PHP, Ruby, and Java. They will work with customers, other teams, and partners to resolve issues, improve efficiency, and reduce incidents. The role requires strong problem-solving skills, written and verbal communication abilities, and the ability to handle multiple tasks under pressure. Rackspace offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.
The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities
- Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
- Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization
- Advise leadership in setting and executing technological strategy to ensure Rackspace remain head of industry
- Proactively assess, propose, and implement enhancements to system architecture, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure
- Lead Workload/Workforce Management and Optimization related tasks
- Review technical training for all Rackers supporting Rackspace Supported Cloud Products
- Coach, mentor and assists Rackers across the business
- Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
- Collaborate and share knowledge with other Engineers on the support floor
Requirements
- Advanced knowledge of Cloud Platform Products such as OpenStack Ansible, Red Hat OSP and Kubernetes
- Advanced skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java
- Advanced skills with git and git workflows
- Advanced skills in leveraging CI and CD tools to automate testing and deployment
- Advanced knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS
- Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, node.js, nosql, Varnish
- Strong web programming and scripting ability
- Strong knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems
- Strong automation skills with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools
- Strong knowledge of software development methodologies including code profiling, regression testing, and continuous integration
- Strong knowledge of Project Management methodologies
- Strong understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services
- Strong knowledge in the application of current and emerging network software and hardware technology and protocols
- Requires specialized depth and/or breadth of expertise in own job discipline or field
- Interprets internal/external business challenges and recommends best practices to improve products, processes or services
- Passionate about technology and has a desire to constantly expand technical knowledge
- Detail-oriented in documenting information and able to own customer issues through resolution
- Able to handle multiple tasks and prioritize work under pressure
- Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
- Strong written and verbal communication skills, both highly technical and non-technical
- Ability to communicate technical issues to nontechnical and technical audiences
- English language fluency preferred
