Partner Architect (Remote, United States)

Grafana Labs is a leader in the open-source observability ecosystem, providing innovative solutions that unites businesses with their data to make better decisions and achieve more. Our advanced technology and customer-centric approach ensure we deliver unparalleled service and support to our clients. We are seeking a highly skilled and motivated Partner Architect to join our dynamic team and contribute to our mission of delivering exceptional training and support to our services delivery partners. This is a unique role supporting a variety of technical integration opportunities across the corporate development team and reports to the VP of Corporate Development. 

We are open source first, and value the contributions of our many builders and maintainers throughout the world. We are a completely remote company who values diversity, work-life harmony, and fun.

As a Partner Architect at Grafana Labs, you will play a critical role in ensuring the success of our embedded software solutions and other interoperability initiatives with third parties led by our corporate development team. You will leverage your deep technical expertise and strong communication skills to work alongside our partners, equipping them with the knowledge and resources they need to effectively integrate, support and distribute our software solutions. You’ll consult partners and the corporate development teams on the technical feasibility of various initiatives as well as support any scoping or estimation of effort across projects. Your work will dramatically expand our OEM business as well as our ISV ecosystem. 

In addition, this role will allow you the opportunity to support other technical initiatives of the corporate development team, including technical due diligence in acquisitions as well as supporting technical integration plans for any strategic transactions. This role requires a dedicated professional who can bridge the gap between technical capabilities and strategic partnerships, ensuring we can deliver exceptional combined experiences with our partners and potential acquisition targets.  

Key Responsibilities:

• Solution Design Assistance: Collaborate with partners and internal teams to understand their specific requirements related to a particular project and provide architectural guidance to design tailored solutions that align with Grafana Labs' software capabilities and best practices.
• Resource Development: Create and maintain detailed documentation, training materials, and technical resources to our embedded solutions or other interoperability programs (e.g., plugins). Ensure resources are up-to-date with the latest software features and industry trends.
• Implementation Guidance and Co-Delivery: Support partners in the implementation of our software solutions, offering hands-on assistance and expert advice to ensure smooth and efficient deployments.
• Feedback Loop: Act as a conduit between partners and internal teams, gathering feedback and insights to inform product development and enhancements. Advocate for partner needs and contribute to the continuous improvement of our software offerings.
• Pre-Sales Support: Support the OEM & datasource plugin team with technical services needed to enable interoperability with partner solutions
• Relationship Management: Build and maintain strong, trust-based relationships with partners and internal stakeholders. Regularly engage with partners & internal teams to understand their challenges, celebrate their successes, and identify opportunities for further support and collaboration.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as a Solutions Architect, with a focus on training and supporting services embedded software partners.
• Experience with Kubernetes, Automation tools, Grafana, Prometheus, Loki, and other Grafana Labs technologies.
• Knowledge of observability, monitoring, and logging solutions.
• Strong understanding of complex software architectures, integration patterns, and cloud technologies.
• Excellent problem-solving skills and the ability to think strategically and analytically.
• Exceptional communication and interpersonal skills, with the ability to effectively train and support partners.
• Experience with software implementation, deployment, and troubleshooting.
• Ability to work independently and manage multiple projects simultaneously.
• Willingness to travel as needed to meet with partners and attend industry events.

Preferred Skills:

• Past experience in customer/partner facing technical roles at fast growing companies 
• Prior experience as a software engineer, with fluency in GoLang
• Familiarity with Open Source technologies and licensing
• Experience building Grafana datasource plugins 
• Experience with embedded software technologies and design patterns
• Experience working in Industrial Automation and IOT

Why Join Us:

• Opportunity to have an outsized impact in a fast growing open source company. Your recommendations will influence the decisions of the senior executive team (CEO, CTO, etc,) and other key stakeholders
• Collaborative and inclusive work environment that values innovation and creativity.
• Competitive salary and comprehensive benefits package.
• Professional development and growth opportunities.

In the United States, the OTE compensation range for this role is $170,000 - $210,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.