Partner Operations Manager - AirCover

The Community You Will Join:

The AirCover team at Airbnb is responsible for developing and managing AirCover, ensuring Hosts and guests receive best-in-class support when their bookings don’t go as planned. This team operates in a dynamic, fast-paced environment, collaborating closely with external partners and cross-functional stakeholders across Airbnb, including Product, Operations, and Customer Support.

The Difference You Will Make:

In this role, you will support AirCover’s Partner Managers by tracking external deliverables, managing partner engagements, and driving operational improvements. Your ability to proactively identify areas for enhancement and ensure seamless execution of projects will be critical to the team’s success. Success in this role means efficiently managing partner relationships, communicating progress to internal stakeholders, and contributing to the continuous improvement of AirCover’s offerings.

A Typical Day:

• Track and manage deliverables with external partners, ensuring alignment with project timelines and objectives.

• Collaborate with Partner Managers to address friction points, implement improvements, and optimize workflows.

• Independently interface with external partners for business discussions, status updates, and operational needs.

• Communicate external progress to internal teams, proactively seeking support when necessary.

• Maintain confidentiality around Airbnb’s business engagements and sensitive information.

• Support additional projects as needed to enhance AirCover’s operations and service delivery.

Your Expertise:

• 2+ years of experience managing projects, partnerships, or operations in a fast-paced environment.

• Strong organizational skills with the ability to track multiple projects and drive them to completion.

• Excellent communication and relationship-building skills, with experience working with internal and external stakeholders.

• Comfortable working with structured task lists and managing deliverables.

• Proactive problem-solver with the ability to break down complex issues into actionable solutions.

• Familiarity with Google Suite and ability to navigate technical concepts such as APIs and platforms.

Preferred skills:

• Bachelor’s degree.

  • Experience with insurance products or working in the insurance industry.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.