Platform Operations Engineer
CyderesPosted 4/6/2025
Platform Operations Engineer
Cyderes
Job Location
Job Summary
Cyderes is seeking a Platform Operations Engineer to join their team in Canada. The ideal candidate will have experience working with cloud technologies, networking and security concepts, and telemetry monitoring. They will be responsible for contributing to client technical needs, troubleshooting tasks, and providing support to internal teams. The role requires strong communication skills, ability to work amicably with clients, and a customer-first attitude. Cyderes is an Equal Opportunity Employer and offers flexible remote work options.
Job Description
Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.
About the Job:
Cyderes is looking for a dedicated and creative Platform Operations Engineer to join the Cyderes Platform Management team. The candidate should have experience working efficiently on small teams, being flexible filling roles, and be familiar with cloud technologies (AWS, Azure, GCP). The primary function will be contributing directly to meeting client technical needs for operating on Cyderes data ingestion and alerting pipelines. We are looking for someone who has a solid understanding of networking and related protocols, network and computer security concepts, and admin experience. Candidate must also have experience in telemetry (log) monitoring and experience in investigating and researching log events through SIEMs or other related centralized logging technologies. Candidate should be detail-oriented, able to handle multiple high-priority demands while driving consistent results and have a passion for delivering detailed customer service for both internal and external clients. Candidates should also bring the right attitude to the team including honesty, accuracy, and positivity. Additionally, candidates will need to have a customer-first attitude and be comfortable interacting with service stakeholders. We embrace the fast-paced development field and are looking for like-minded individuals that have a passion for continual improvement, innovative ideas, tinkering with new projects, and taking on complex problems.
Responsibilities:
- Work with Cyderes managed services clients to help integrate log telemetry into the Cyderes platform
- Assist Cyderes clients with various troubleshooting tasks such as:
- SSO integrations
- Networking issues (Firewalls, Load balancers, routing, DNS, etc…)
- Logging troubleshooting
- Network appliance troubleshooting
- TLS
- Respond to internal and external escalations
- Be part of a 24/7 On-call rotation
- Provide support to Cyderes clients and to internal teams surrounding data normalization and parsing
- Help deploy log telemetry integrations and work with internal engineering teams
Requirements:
- 3+ years of Network / Computer Security Experience
- In-depth level of networking knowledge and troubleshooting experience (protocols, troubleshooting tools, routing, certificates, etc...)
- Experience with monitoring and investigating various telemetry (log) output
- Ability to work amicably with clients (both internal and external)
- Experience in development practices
- Experience working with security telemetry software / platforms (Firewalls, Endpoint Detection and Response (EDR), Operating Systems)
- Proven strong communication skills
Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
