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- Posted
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Process Engineer I
Rackspace
Job Location
Salary Range
51k - 86k USD / YEAR
Job Summary
We are seeking a Process Engineer I to join our team in the United States. As a Process Engineer, you will execute routine operational process methods, runbooks, and procedures, and assist in improvements. You will work closely with the Product Organization to drive process improvement and prioritize customer needs through collaborative problem-solving. Your expertise should include a deep understanding of customer needs and continually growing skills to provide customer-focused solutions. You will be expected to adapt quickly to dynamic customer needs and expectations through innovative solutions. We offer flexible remote work options, competitive compensation, and opportunities for growth and development.
Executes routine operational process methods, runbooks, and procedures. Assists in improvements. Gathers and organizes documentation for process mapping across working groups. Works closely with Product Organization to drive process improvement.
Key Responsibilities:
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
- Works as team member in business process methods, runbooks, and procedures. Assists to implement basic improvements. Prepares extensive written documents, process work flow diagrams, and business requirements.
Qualifications:
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in field related to role.
- Client/Customer Service
- Coaching/Counseling
- Equipment Tracking Management
- Network Device Naming Schemes
- Network Rack Patch-Panel Design
- Network Service Monitoring Systems
- Process Improvement
- Qualitative/Quantitative Research
- Script Maintenance
- Software Installation
- Technical Acumen
- Technical Support
- Technical Writing Skills
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information applies only to individuals working in these states.
The anticipated starting pay range for Colorado is: $50,500 - $74,030.
The anticipated starting pay range for Hawaii and New York (not including NYC) is: $53,600 - $78,650.
The anticipated starting pay range for California, New York City and Washington is: $58,800 - $86,240.
Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.
These discretionary payments are based on company and/or individual performance, and may change at any time.
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
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