Process Engineer I
RackspaceJob Summary
We are seeking a Process Engineer I to join our team in the United States, working remotely. As a Process Engineer I, you will execute routine operational process methods, runbooks, and procedures, assisting in improvements and gathering documentation for process mapping. You will work closely with the Product Organization to drive process improvement and prioritize customer needs through collaborative problem-solving. Your expertise should include a deep understanding of customer needs and continually growing skills to provide customer-focused solutions. You will be expected to adapt quickly to dynamic customer needs and expectations, while cultivating a positive environment to effectively work together towards a common goal. With a strong technical background, you will prepare extensive written documents, process workflow diagrams, and business requirements. We offer flexible remote work options, variable compensation, and equity in a fast-growing company. If you are passionate about delivering exceptional results and customer satisfaction, we encourage you to apply for this role.
Key Responsibilities:
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
- Works as team member in business process methods, runbooks, and procedures. Assists to implement basic improvements. Prepares extensive written documents, process work flow diagrams, and business requirements.
Qualifications:
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in field related to role.
- Client/Customer Service
- Coaching/Counseling
- Equipment Tracking Management
- Network Device Naming Schemes
- Network Rack Patch-Panel Design
- Network Service Monitoring Systems
- Process Improvement
- Qualitative/Quantitative Research
- Script Maintenance
- Software Installation
- Technical Acumen
- Technical Support
- Technical Writing Skills
