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Product AI Enablement Specialist
Vonage
Job Location
Job Summary
We are seeking a Product AI Enablement Specialist to bridge product development and customer adoption of AI-driven solutions. You will collaborate with cross-functional teams to integrate AI features into our applications, develop enablement resources, train internal teams, gather feedback for improvement, and represent the company as an AI expert. Join us in delivering cutting-edge CCaaS solutions.
Skills
Machine LearningPredictive AnalyticsCustomer SuccessAI technologiesCross-Functional CollaborationNatural Language ProcessingProduct enablementSaaS/CCaaS environments
Company Overview: We are an innovative leader in the Contact Center as a Service (CCaaS) space, delivering cutting-edge cloud-based solutions that help businesses optimize their customer service, sales, and communication operations. Our innovative platform integrates AI-driven tools and advanced communication technologies, transforming how organizations engage with customers. It empowers organizations to easily manage multi-channel customer interactions while improving operational efficiency, driving business outcomes, and ultimately delivering amazing customer experiences.
We are looking for a dynamic Product AI Enablement Specialist to bridge the gap between product development and customer adoption of AI-driven solutions. In this role, you will work closely with cross-functional teams to ensure seamless integration, implementation, and enablement of AI features within our applications. You will play a pivotal role in educating stakeholders, driving adoption, and unlocking the full potential of our AI-powered tools and capabilities for both internal teams and customers.
Key Responsibilities:
AI Product Enablement:
Collaborate with product management and engineering teams to understand AI features and ensure they are designed for usability and value.
Develop and deliver enablement resources, including documentation, tutorials, training sessions, and best practices for AI tools.
Create an onboarding curriculum incorporating AI Products and capabilities for all internal roles.
Create and maintain a library of Vertical and Industry based Use Cases for AI Applications - showcasing the value and benefits leveraging AI powered Insights & Analytics, Engagement and Personalisation, Automations and Self-Service.
Partner and collaborate with Product documentation to provide technical AI focused product documentation.
Internal Enablement:
Train sales, marketing, and support teams on AI product functionality and positioning.
Create enablement toolkits for internal stakeholders to effectively communicate the value of AI features to prospects and customers.
Technical Enablement:
Partner with Product Management, Product Marketing, Sales, Customer Success, Solution Engineering and Professional Services and their onboarding teams to provide tailored AI enablement for internal audiences and teams.
Act as the AI product advocate during customer engagements, helping clients maximize the ROI of AI capabilities.
Metrics & Analytics:
Feedback Loop and Insights - Gather feedback from customers and internal teams to identify challenges and opportunities for improvement in AI adoption.
Provide actionable insights to the product team to influence AI roadmap and feature prioritization.
Thought Leadership and Advocacy:
Stay updated on AI trends and innovations within the CCaaS industry.
Represent the company in webinars, conferences, and other forums as an expert on AI enablement.
Qualifications:
Bachelor’s degree in Business, Computer Science, or related field; advanced degree is a plus.
5+ years of experience in product enablement, customer success, or product management, ideally in SaaS or CCaaS environments.
Strong understanding of AI technologies, including machine learning, natural language processing, and predictive analytics.
Excellent communication skills with the ability to explain complex AI concepts to non-technical audiences.
Proven experience in developing and delivering training or enablement materials.
Proficiency in designing and delivering data-driven presentations.
Familiarity with Contact Center technologies, workflows, and challenges.
Experience working cross functionally with Product, Marketing, Sales and Technical teams.
Exceptional organizational and project management skills.
Why Join Us?
Innovative & Fast-Paced Environment: Work on cutting-edge solutions in the rapidly evolving CCaaS market.
Impactful Work: Partner with high performing teams that deliver critical applications that directly supports our customers’ success and drives business growth.
Growth Opportunities: As part of a high-growth company, there are ample opportunities to develop your career and take on new challenges.
Collaborative Culture: Join a dynamic, customer-focused team that values collaboration, transparency, and continuous learning.
