Product Engineering Specialist - Medium Voltage
SMA AmericaJob Summary
The Product Engineering Specialist - Medium Voltage role at SMA is a technical specialist for post-sales service activities with customers regarding medium voltage equipment. The specialist supports system connections, special testing, and provides high-level technical support to field service staff and contractors. They also mentor and support the Large Scale/Utility service organization in North America and create processes to improve service operations. The ideal candidate has 5-7 years of experience working with medium or high voltage equipment and a bachelor's degree in electrical or mechanical engineering. They should have excellent communication, presentation, and problem-solving skills, as well as proficiency in Microsoft Office Suite and attention to detail. This is a remote position based out of the US, offering a salary range of $104,000-134,000 per year.
Our Service team is looking for a Product Engineering Specialist - Medium Voltage. If you want to join an award-winning company (including ranking 10th in the Global 100 Most Sustainable Companies), apply today!
PURPOSE OF THE POSITION
The Product Engineering Specialist Medium Voltage serves as a specialist for post sales Service activities with customers regarding SMA Medium Voltage equipment such as pad mounted transformers and switchgears.
PRIMARY DUTIES / RESPONSIBILITIES
Supports system connections, special testing of SMA equipment at sites using advanced test equipment.
Mentors and supports the Large Scale/ Utility service organization in North America.
Serves as the technical specialist for SMA Medium Voltage equipment (Transformers, Switchgears and Platforms)
Provide high level technical support to SMA Field Service Staff and Contractors working/testing MV Equipment.
Serves as a liaison between the US Service, Engineering Services and other technical support teams in the US and Germany.
Creates processes and work instructions as needed to improve Service Operations.
Develops processes and work instructions in collaboration with Engineering Services to aid troubleshooting problems in the field, as well as analyzing current customer technical requirements.
Develops and implements a strategy for extensive customer support by understanding the customer’s Hardware and Software interfacing with the SMA equipment.
Interfacing with customers on advanced technical questions on SMA equipment in association with the their equipment.
Gathers and prioritizes customer’s technical requirements, provides suitable interpretation to management, training department, and engineering staff for future improvement of SMA’s products.
Interprets and evaluates customer concerns regarding installation problems or site wide plant level issues that can harm personnel or damage SMA equipment.
Attends industry conferences and trade shows, as necessary.
Other duties as may be required or assigned.
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)
A bachelor’s degree in electrical or mechanical engineering is preferred.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)
5-7 years of experience working with Medium or High Voltage equipment is required.
5-7 years of experience in technical sales, applications engineering, service engineering or R&D is preferred.
Experience in renewable energy is preferred.
Electrical and/or mechanical engineering experience is preferred.
OTHER SPECIALIZED SKILLS
Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
Proficiency in the English language, both written and verbal, is required. German/Spanish language skills are a plus.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is strongly preferred.
Attention to detail and a high level of accuracy are required.
Excellent interpersonal, communication and presentation skills are required.
Excellent organizational skills are required.
Ability to analyze and solve problems effectively.
This position may require periodic domestic and international travel.
ADDITIONAL DETAILS
Salary Range: $104,000-134,000
Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.
Remote position based out of the US.
