Program Manager

See yourself at Twilio

Join the team as Twilio’s next Program Manager on Twilio’s AI & Automation PMO team in the Global Operations organization.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences.  The AI & Automation PMO team is looking for their next Program Manager to shape the future of AI at Twilio.  The team consists of dedicated Program Managers that serve highly integrated and cross-functional product and engineering organizations to take software projects from concept to delivery, leveraging best practices to ensure predictable and timely delivery.

You will be partnering and collaborating with a variety of stakeholders from Product, Engineering, Operations, Support and Legal to create cutting-edge AI solutions for customers make it a delight to use Twilio products.  If you are excited about building and leading a complex technical program management team while creating clarity within ambiguous environments with a highly dedicated team, this is the opportunity for you.

Responsibilities

In this role, you’ll:

• Be the primary point of contact to lead a portfolio of software developments project from conception to execution to monitoring 

• Set clear priorities for project stakeholders and effectively help them resolve prioritization conflicts. Own and drive projects to completion, on time, and with exceptional quality. 

• Provide consistent project updates to a wide range of stakeholders from peers to executive leadership, identifying risks and ensuring milestones are met on time

• Be laser-focused on team goals and deliver accomplishments with stakeholders that meet OKRs and deliver meaningful impact

• Continuously improve software performance & drive standardization on team processes and procedures via your experience and certifications as well as industry best practices

• Provide exceptionally well crafted executive leadership reports on a weekly, biweekly and monthly cadence. Participate in other rhythm-of-business activities, as needed.

• Use your influence and tact to drive team results and radically grow a coalition of trusted partners

• Effectively drive alignment and focus cross functionally with internal stakeholders

• Exchange detailed and complex business information in a comprehensive manner with an array of program teams and stakeholders.

• Partner with a variety of stakeholders in Global Customer Services, Go to Market (GTM) Sales, Product Management, Efficiency Engineering, and Global Operations to get buy in and provide resourcing for critical programs and initiatives.

• Foster collaboration with a cross-functional team of product owners, project managers, program managers and technical program managers and excel in meeting the right outcomes

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of project and program management experience; preferably in MultiModal or Generative AI or Machine Learning 

• A demonstrated track record of working directly with developers to build for fast-moving organizations.

• Experienced communicator and able to collaborate with diverse sets of technical, non-technical, on-site, and remote people across different teams and business functions

• Experience collaborating with cross-functional stakeholders and geographically diverse teams to achieve successful results

• Strong business experience sufficient to write business requirements and provide thought leadership in developing technical solutions

• Experience in spotting blockers and dependency problems in advance of impact and moving solutions for these blockers forward

• Strong executive presence and experience building decks and presenting to executives

• Strong sense of urgency and bias for action; Motivated to do or achieve something because of your own enthusiasm or interest, without needing pressure from others

• Radical owner - Willing to answer for the outcomes resulting from your own choices, behaviors, and actions. Take ownership of situations that you’re involved in.

Desired:

• Experience in multimodal AI, prompt engineering or ML projects

• Certification in Project Management or related experience

• Experience in telephony, email, messaging, social media, or other electronic communications

• Experience in Customer Service and Sales

• Self-starter mentality that brings solutions with problems

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $104,300 - $130,300

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $110-400 - $137-900

• Based in the San Francisco Bay area, California: $122-600 - $153,200

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.