Program Manager - Clinical

Join us to Improve Health Equity for 5 Million People!

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.

With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.

Who we are looking for...

The CareMessage team is looking for a Program Manager to help execute our clinical and health equity strategy in a way that aligns measurable patient outcomes with product utilization. This is a great opportunity for someone who has experience leading tech-forward projects that improve health equity, and is looking to lead systems-change in healthcare to improve health equity for millions of people nationwide.

Within 1 month you'll...

• Become familiar with all CareMessage offerings, including our vast library of messages and programs

• Learn about and be able to demo the CareMessage product, specifically outlining the various use cases for patient messaging

• Build relationships with key people across the team who drive the implementation of CareMessage solutions

• Consolidate existing data on CareMessage publications and clinical research projects

• Review and assess relevant clinical quality measurement guidelines (PCMH, HEDIS, UDS, etc)

Within 3 months, you'll...

• Take ownership of all role responsibilities as outlined below

• Create a roadmap to improve CareMessage content and templates, prioritizing alignment with the latest clinical guidelines

• Support existing projects aimed at improving maternal health outcomes, diabetes management, and resources tied to social drivers of health

Within 6 months, you'll...

• Keep up-to-date on the healthcare industry and interpret changes which will impact our health equity strategy

• Manage projects as needed to support new areas of exploration that drive healthcare equity and outcomes

Responsibilities

• Health Equity Strategy

• Along with our Chief Strategy Officer, maintain and evolve our health equity strategy

• Support the work of our Clinical Advisory Board in informing our focus, impact measurement, and solution design

• Lead the execution of our health equity strategy through experiments with partners, customers, and other contributors in our ecosystem

• Collaborate with internal stakeholders across product development, revenue, etc. to ensure others understand our health equity strategy and areas of success

• Drive Improvements in Health Equity

• On an annual basis, update our clinical guidelines and ensure the application of relevant changes to all CareMessage offerings

• Collaborate with our in-house translator, clinical advisory board, and others to launch updates to templates and content provided to CareMessage customers

• Drive internal education and trainings to elevate our team's understanding of health equity

• Data-Driven Impact Measurement

• Synthesize findings on what is and is not driving improvements in health equity, and the strength in the quality of the data

• Maintain our impact library from customer reported outcomes to research partnerships

• Collaborate with external partners on research and evaluation initiatives that test the effectiveness of CareMessage interventions

• Relationship & Project Management

• Collaborate with internal and external stakeholders on a variety of projects aimed at improving health equity

• Manage projects through organized documentation, timeline management, and outcomes-focused prioritization

• Build and maintain relationships with key stakeholders in healthcare to understand clinic operations, quality improvement, and care delivery

Requirements

• Degree in clinical or healthcare field, Public Health degrees preferred

• Two or more roles with direct experience in a healthcare setting, ideally in areas related to primary care

• Experience implementing a technology, other than an EHR, in a clinical setting

• Understanding of healthcare technology and/or patient education for low-income populations

• Strong project management skills

$103,547 - $103,547 a year

Compensation Details

This role is currently set at a mid-level role, equivalent to someone who has held a handful of program-related roles in the past. Their scope of impact at CareMessage will be within the Strategy team. Our salary allocation for this role is $103,547. 

We believe in equal work for equal pay. All team members performing the same role at the same level are paid the same regardless of where they are in the world.

Working at CareMessage

We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations.

We compensate fairly and equitably

Flexible work hours; fully remote team

We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world

Paid parental leave for biological and adopted children

We give you time off to thrive

Half-day Fridays, every Friday

18 paid company holidays, including a one week mid-year and one week end-of-year break

9 wellness days to be used for self-care- or anything that comes up in life

15 days of PTO

1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter

We support your health, wellness, and growth

Generous medical, dental, and vision insurance for employees and their families

Health Savings Accounts and Flexible Spending Accounts

401k retirement plan

Short & long-term disability insurance

$100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources

PerkSpot: Instant access to discounts on products & services from hundreds of vendors

Annual budget for professional and personal development (webinars, online courses, books, and more)

Volunteerism incorporated in onboarding and encouraged on an ongoing basis