Project Manager
WelocalizeJob Summary
We are seeking a Project Manager to oversee client projects in Japan. The ideal candidate will have experience in project management, financial management, and customer relationship management. They should be able to build strong relationships with clients, internal teams, and external suppliers. The Project Manager will work closely with the global team to deliver high-quality solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork. This is a full-time remote position with flexible work options, $4,000/year travel stipends, and equity in a fast-growing company. The Project Manager will be responsible for project planning, execution, tracking, delivery, and closure, as well as risk analysis, contingency planning, and budget management. They should have excellent written and verbal communication skills in Japanese and English, strong organizational and problem-solving skills, and the ability to lead large, diverse teams. This is a dynamic environment that requires energy, positivity, and attention to detail.
MAIN DUTIES
- The following is a non-exhaustive list of responsibilities and areas of ownership of the Project Manager:
- Project planning, scoping, requirements gathering and validation with client.
- Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.
- Risk analysis and contingency planning (plan-do-check-act cycle).
- Leading the internal and external team to successful execution and delivery of client projects
- Creating schedule and monitoring timeliness of delivery.
- Managing the budget and controlling project costs.
- Establishing and nurturing relationships with the customer, internal teams and external suppliers.
- Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action).
- Actively seeking ways to optimize delivery, client satisfaction, quality and profitability.
- Reporting, both in written and verbal form (Japanese and English), to internal and external stakeholders regarding Project scope, financials, progress and status, formally and on an ad-hoc basis as required.
- Ensuring finance systems are kept up to date and accurate.
- Process documentation and knowledge management.
- Ensuring profit of project is maintained through the management of margin.
Measures of success
- Delivery of services in line with core KPIs for project management, which include but are not limited to:
- Client satisfaction;
- On-time delivery;
- Cost control and profitability;
- Revenue throughput;
- Client growth.
Education Level
- Bachelor’s degree (B.A.) from a college or university in related filed.
Experience
- Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Knowledge of the translation industry and a keen interest in its technology, process, competitive landscape and emerging trends.
- Demonstrated success at managing large accounts and/or projects.
- Curiosity and creativity to question existing processes and approaches and innovate new ones.
- Proven experience in development of processes and ideas.
- Experience in financial management and budget to actual management.
- Customer relationship management and business development skills to drive organic growth.
- Must be available to travel for work related commitments
Other relevant skills
- Energy and a positive attitude with excellent interpersonal skills.
- The ability to lead large, diverse, virtual teams.
- Excellent Written and verbal communication skills in Japanese and English.
- Strong organizational and problem-solving skills.
- Effective presentation skills.
- Ability to build and maintain strong client relationships
- Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment
- Ability to cope with high pressure caused by one or more project management elements such as quality, turnaround time, resource or budget constraint
- Attention to details
- Ability to learn and master quickly the technology, tools and processes required by the account
- The ability to train a Project Coordinator on projects/processes
