Provider Experience Associate

The Role

We're looking for a Provider Experience Associate to join our Provider Success team. In this role, you will work with a team that supports our global network of providers (coaches, therapists, and Psychiatry & Medication Management providers). This position reports to the head of our Provider Experience team and will work directly with providers in our network as well as cross-functionally with our Clinical Strategy & Research and Tech teams.

What You’ll Do

• Play a central role in managing and supporting our active provider network to deliver an exceptional provider experience

• Develop an understanding of the Modern Health provider journey and the various support touch points along the way

• Communicate with and support providers, ensuring they are set up for success so they can deliver quality care to our members

• Partner with our Member Ops team on member feedback and manage provider escalations, finding creative solutions to get members access to care 

• Create, maintain and improve on our tools, systems and documentation related to Provider Success and Operations

• Collaborate with cross-functional teams to identify process improvement opportunities

• Complete other special projects as needed

Who You Are

• 1-3 years of relevant work experience; start up experience is a plus

• Strong verbal and written communication skills

• Excellent organizational skills and loves checking things off your to-do list

• Structured thinker and a solution oriented problem solver 

• Comfortable working across multiple technical systems and troubleshooting issues 

• Takes initiative, identifies pain points for improvement and successfully manage projects with a sense of urgency

• Works well with different kinds of people and are great at building relationships

• Ability to thrive in a rapidly changing environment and continuously learn

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists through Modern Health's platform

• Generous Time Off 

• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k

• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 

• New Hire Stipend to help cover work-from-home setup costs

• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

• Monthly Cell Phone Reimbursement