Publishing Success Manager, API Network

Who Are We?

Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

About The Team

Postman is looking for a Publisher Success Manager (PSM) to join our team within the Postman API Network. The Postman API Network is the world’s largest repository of APIs, serving developers from companies like AWS, Salesforce, Stripe, Zoom, Discord, and many more. Our goal is to empower publishers to launch, distribute, and grow their APIs on the network while providing developers with the best-in-class experience for discovering and working with APIs.

As a PSM, you’ll work with companies with key publishers on the Network to help them optimize their presence on the Network to drive growth and adoption of their APIs, ensure they’re leveraging the latest features of the platform, and work cross-functionally across Postman to synthesize and share product feedback. 

This is a hybrid remote/in-person role based in the United States. As a standalone business with Postman, we build fast, learn while doing it, and most importantly, have fun!

What you’ll be doing

• Act as the primary point of contact for key publishers on the Postman API Network, providing strategic and hands-on support to drive their success and engagement.
• Collaborate with publishers to help them build and optimize high-quality public workspaces, leveraging metrics to deliver growth.
• Lead Quarterly Workspace Reviews (QWRs) and participate in Publisher Connect Meetups (PCMs) to deepen relationships and create opportunities for collaboration and feedback.
• Work closely with internal teams (Product, Marketing, DevRel) to provide publishers with the resources and tools they need to succeed, from custom onboarding workflows to co-marketing opportunities to support their launches. 
• Identify and track key performance indicators like Quality Scores, Forks, Watchers, and error metrics to proactively address publisher challenges.
• Advocate for publishers’ needs within Postman, synthesizing feedback to drive platform improvements and future product development.
• Support publishers in adopting Postman’s latest features (like Flows and custom RIP buttons) and integrate these features into their workflows for maximum impact.
• Own various internal projects that benefit Publishers and the Network overall.

About You

• Have 5+ years of experience in customer success, account management, or similar roles in a B2B SaaS or developer-focused company.
• Possess excellent communication and relationship-building skills.
• Are proactive and resourceful, with a knack for solving problems creatively while maintaining a customer-centric mindset.
• Have a good understanding of API concepts and workflows, and experience working with developer tools or platforms.
• Demonstrate strong analytical skills with the ability to interpret metrics and data, translating them into actionable insights for external partners.
• Are excited by the opportunity to help shape and scale a fast-growing network, taking ownership of key initiatives and driving continuous improvements.

The reasonably estimated base salary for this role ranges from $180,000 to 240,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.