Remote Customer Support Specialist (LATAM)

About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries and complaints via phone, email, and chat.
2. Provide detailed information about products and services.
3. Troubleshoot and resolve product issues and concerns promptly.
4. Maintain a positive and professional attitude with all customer interactions.
5. Document customer interactions and solutions accurately.

Qualifications:

1. Excellent written and verbal communication skills in English and Spanish. (Required)
2. Stable internet connection and a reliable computer setup. (Required)
3. Based in LATAM (Required)
4. Ability to work independently in a distraction-free home office.
5. A positive and professional attitude with a customer-first mindset.
6. Previous experience in customer support is a plus, but not required.
7. Strong problem-solving skills and ability to think on your feet.

Note: Salary is estimated.