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Resident Growth Associate
Belong
Job Location
Job Summary
Belong is changing the rental home experience by putting people first. The Resident Growth Associate plays a key role in providing an exceptional experience for prospective residents, managing initial interactions, growing leads, and guiding them through the early stages of their journey with Belong. This customer-facing role requires handling inquiries, coordinating tours, and providing comprehensive information about homes and qualifications. Collaboration with tech initiatives to enhance processes and deliver outstanding service is also essential. With a competitive salary and significant learning opportunities, this role offers a chance to join a fast-paced start-up environment.
Belong đđ
Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling. Belong is changing what it means to rent a home by putting people first. Itâs where hospitality meets consumer real estateâand itâs about to redefine an entire industry. Weâre backed by Andreessen Horowitz (a16z), GGV Capital, and Battery Ventures, just to name a few of our all-star investors.
Job Description
The Resident Growth Associate is a key player in Belongâs mission to provide an exceptional experience for prospective residents, ensuring their journey to finding their dream home is seamless and delightful. This customer-facing role is responsible for managing initial interactions with potential residents, growing our pipeline of leads, and guiding them through the early stages of their experience with Belong.
Youâll handle inquiries, coordinate tours, and provide comprehensive information about our homes and qualifications. Additionally, youâll collaborate on tech initiatives to enhance processes and deliver outstanding service.
Role Responsibilities
- Managing Communications: Field calls, chat, email, and text messages to address inquiries and concerns from potential residents through. Serve as the first point of contact, creating a welcoming and informative experience.
- Tour Coordination: Schedule tours for prospective residents, capturing availability if scheduling is not possible. Notify residents of any tour changes or cancellations promptly. Provide post-tour follow-ups to address any remaining questions or concerns.
- Lead Follow-Up and Support: Proactively contact leads from the previous day who have not booked tours or started applications.
- AI Tools and Process Optimization: Assist in implementing new AI tools designed to improve efficiency and enhance the customer experience. Proactively identify opportunities to reduce response times and ensure inquiries are handled promptly and effectively.
- Collaboration and Rapid Response: Work closely with the operations and experience teams to ensure consistent and high-quality service delivery.
Requirements
Advanced English (mandatory)
Previous experience in a customer-facing or customer support role. Minimum 2 years of experience
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Proficiency in using customer management tools and technology platforms like Intercom.
Ability to work in a fast-paced environment and respond to urgent needs effectively.
Familiarity with AI tools or a strong willingness to learn and adapt.
Availability to work on Weekends - The schedule will be: 40 hours a week with 2 days off.
What we offer:
Competitive salary in USD.
Significant learning opportunities for cross-functional collaboration in a fast-paced start-up environment.
Apply now and join the Belong team!
