Remote Jobs

Shippo logo

Risk & Fraud Manager, Trust & Safety

Shippo

Location
United States of America
Posted

Detect and prevent fraud in e-commerce with Shippo's Trust & Safety team, leveraging data analysis tools and techniques to build scalable processes and protect customers and partners.

Gitlab logo

Manager - Ecosystem Operations

Gitlab

Location
British Virgin Islands
Posted
Salary Range
92k - 198k USD

Lead GitLab's global partner ecosystem by architecting automation, integrating systems, and leveraging data insights to drive operational excellence and growth. Manage teams, optimize processes, implement tools, and translate strategy into technical solutions for success.

KOHO logo

Manager - Procurement

KOHO

Location
Canada
Posted

Procurement Manager for tech startup seeking strong background in procurement, negotiation skills, and business operations experience.

DevRev logo

Procurement Manager

DevRev

Location
India
Posted

Procurement Manager at DevRev: drive strategic procurement strategies, negotiate contracts, and ensure compliance with a customer-centric SaaS company.

Marketing Operations Specialist logo

Sales Manager (Remote)

Marketing Operations Specialist

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British Virgin Islands
Posted
Salary Range
120k - 135k USD

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Jane App logo

Senior Product Manager - Identity

Jane App

Location
Canada
Posted
Salary Range
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Dropbox logo

People Analytics Manager

Dropbox

Location
United States of America
Posted
Salary Range
146k - 248k USD

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Curai logo

Manager - Provider Operations

Curai

Location
United States of America
Posted
Salary Range
125k - 150k USD

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Welearn logo

Junior Account Manager

Welearn

Location
Cameroon
Posted

Join WeLearn as a Junior Account Manager and build strong relationships with creators and influencers, executing social media strategies and collaborating with internal teams.

Welearn logo

Junior Account Manager

Welearn

Location
Croatia
Posted

Join WeLearn as Junior Account Manager Europe and work with top creators & influencers, developing ad skills and growing with an early-stage startup.

Masabi logo

Junior Account Manager

Masabi

Location
Colombia
Posted

Join Masabi as a Junior Account Manager and drive revenue growth, develop client relationships, and contribute to a mission to improve accessibility and fairness in fares for everyone.

Masabi logo

Junior Account Manager

Masabi

Location
Canada
Posted

Join Masabi as a Junior Account Manager and drive revenue growth in the fare payment revolution. Flexible remote work options and benefits await.

Yuno logo

Product Manager Integrations

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Location
Anywhere in the world
Posted

Product Manager at Yuno, building payment infrastructure for global market

Monzo logo

Regulatory Affairs Manager

Monzo

Location
Ireland
Posted

Regulatory Affairs Manager at Monzo: Maintain relationships with regulators, prepare submissions, and support executives.

Figma logo

Product Manager - New Product Area

Figma

Location
United States of America
Posted
Salary Range
149k - 308k USD

Lead the development of a new product at Figma by shaping its vision, strategy, and execution. Collaborate with cross-functional teams to build innovative solutions using emerging technologies.

Nextech logo

Event Manager

Nextech

Location
United States of America
Posted

Oversee all aspects of event planning and execution at Nextech, from logistics to post-event analysis, ensuring seamless operations and compliance with regulations while enhancing brand visibility through collaboration with marketing and sales teams.

ElevenLabs logo

Event Manager

ElevenLabs

Location
Germany
Posted

Event Manager, International at ElevenLabs: Plan and execute successful events that drive brand awareness and engagement.

ElevenLabs logo

Event Manager

ElevenLabs

Location
United States of America
Posted

Event Manager at ElevenLabs: drive awareness & engagement through world-class events

Binance logo

Project Manager - AI

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Location
Brunei Darussalam
Posted

AI Project Manager at Binance: Manage AI projects, develop proof-of-concept models, and optimize performance.

Shippo logo

Risk & Fraud Manager, Trust & Safety

Shippo

Job Location

United States of America

Job Summary

Shippo is a shipping layer of the internet, providing world-class solutions to e-commerce businesses. As a Risk & Fraud Manager, you will protect the ecosystem from fraud and abuse, leading the charge in identifying patterns, designing proactive measures, and creating scalable processes. You will leverage technical expertise, data-driven approaches, and investigative mindset to build and execute strategies that tackle complex fraud issues. With a remote-first culture, flexible working options, and a comprehensive benefits package, Shippo offers a unique opportunity for success.

Before you read on, take a look around you. Everything you see has been shipped, often multiple times before reaching its destination. Global ecommerce sales are expected to total $5.5 trillion worldwide in 2022 and continue growing over the next few years. Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. 

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

We have a remote-first, globally distributed workforce and culture and are continually expanding. This means, any of our hires can be based anywhere globally, with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo benefits still apply). What is important to emphasize is that you can be successful at Shippo regardless of location.

How we'll deliver success:
As Shippo’s first Trust & Safety team member, you will take full ownership of protecting our ecosystem from fraud and abuse. You will lead the charge in identifying patterns of bad actors, designing proactive measures to mitigate risks, and creating scalable processes to safeguard our customers, partners, and company. 

You will leverage your technical expertise, data-driven approach, and investigative mindset to build and execute strategies that tackle complex fraud issues. You will problem-solve and partner across the organization, collaborating with teams like Product, Engineering, and Operations to ensure our defenses and processes stay ahead of emerging threats. Your ability to analyze data, distill insights, and implement impactful solutions will be critical to your success.

You are skilled at navigating ambiguity, setting priorities, and maintaining focus in a fast-paced environment. You combine tactical execution with building our fraud strategy and take pride in owning your work from start to finish.

Shipping & handling responsibilities:

    • Data Analysis and Reporting: Conduct in-depth analysis of datasets to identify patterns, trends, and anomalies related to fraud and abuse. Prepare reports, dashboards, and visualizations to communicate findings to stakeholders and leadership. Establish and manage KPIs for trust and safety metrics; measure effectiveness, and continuously improve our programs. 
    • Risk Identification and Mitigation: Investigate fraud incidents to proactively identify and address potential vulnerabilities. Develop and implement strategies to counter risk and threats, including implementing stronger controls to improve our security posture against bad actors. Design and build anti-abuse protections and counter-abuse strategies. Prioritize based on urgency and severity. Develop escalation protocols. 
    • Communication and Collaboration: Communicate effectively with technical and non-technical audiences, both verbally and in writing. Collaborate with cross-functional teams to understand business requirements, present analysis results, and provide data-driven recommendations. Work closely with stakeholders to define business requirements and analytical needs.
    • Tooling and Automation: Evaluate, manage, and advocate for the tools to support data analysis and reporting processes. Develop and maintain scalable dashboards and reports to track key performance indicators and progress against goals. 
    • Compliance and Law Enforcement Response. Provide input on compliance with company policies, carrier policies, and relevant regulations, including data privacy regulations. Respond to inquiries from law enforcement and government agencies, including subpoena requests, in collaboration with the Legal team. 

Do you tick the boxes?

    • 5+ years of experience in detecting, monitoring, and preventing fraud, ideally for a marketplace, payment platform, or shipping platform.
    • Proficiency in data analysis tools and techniques (e.g.,Sift, Stripe RADAR, SQL, Looker, etc.).
    • Demonstrated success at building escalation protocols from the ground up.
    • Proven track record of balancing regulatory requirements with commercial objectives, ideally in high-growth or fast-paced environments.
    • Experience building trust and safety or compliance teams, with a strong emphasis on mentorship, growth, and team culture.
    • Exceptional communication skills, with the ability to influence and partner with stakeholders across all levels of the organization.
    • Strategic mindset, with the ability to see the big picture while managing detailed and data-driven execution.
    • Comfort managing ambiguity and asking lots of questions.
    • Entrepreneurial mindset, taking ownership of your work and determined to find solutions.
    • Excellent judgment in prioritizing work, escalating decisions, and knowing what risks are worth taking.
    • Collaborative, low-ego, ability to make the workplace more fun for everyone.

What's in the Shippo package:

    • Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
    • Take-as-much-as-you-need vacation policy & flexible working 
    • One week-long company wide winter shutdown 
    • 3 Volunteer Days Off (VTOs)
    • WFH stipend to set up your home office
    • Charity donation match up to $100
    • Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
    • Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
$153,000 - $207,000 a year
Our Compensation Shippolicy:
We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $153k to a max $207k annual salary. We tend to anchor our pay in the middle of this range ($180k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.
The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]

Shippos in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.
For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.