Remote Jobs

Shippo logo

Risk & Fraud Manager, Trust & Safety

Shippo

Location
United States of America
Posted

Detect and prevent fraud in e-commerce with Shippo's Trust & Safety team, leveraging data analysis tools and techniques to build scalable processes and protect customers and partners.

Reddit logo

Staff Community Partnership Manager

Reddit

Location
Canada
Posted
Salary Range
120k - 180k USD

Lead and manage Reddit's largest communities by developing strategies that empower moderators and strengthen community partnerships. Utilize program management skills and data analysis to drive impactful initiatives and build strong relationships with key stakeholders.

Wealthsimple logo

Manager - Privacy Program

Wealthsimple

Location
Canada
Posted

Lead Wealthsimple's Privacy Program by ensuring compliance with Canadian laws, managing projects, collaborating on products, and conducting PIAs to protect user data effectively.

Rackspace logo

Senior Engagement Manager

Rackspace

Location
India
Posted

Lead complex projects, manage client expectations, and drive successful implementations for Rackspace Professional Services engagements. Utilize your expertise in cloud transformation and project management to deliver exceptional customer value.

Rackspace logo

Senior Engagement Manager

Rackspace

Location
Canada
Posted

Manage customer projects, develop project plans, and provide guidance on service utilization for Rackspace customers.

Vercel logo

Senior Manager - Customer Success Engineering

Vercel

Location
Germany
Posted

Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.

Rackspace logo

Senior Manager, Global Compensation

Rackspace

Location
United States of America
Posted
Salary Range
128k - 219k USD

Senior Manager, Global Compensation at Rackspace Technology - lead compensation programs, market research, and compliance

TTEC Digital logo

Technical Manager

TTEC Digital

Location
Philippines
Posted

Technical Operations Manager for Managed Services practice in Manila, Philippines, responsible for managing client relationships, ensuring satisfaction, and mitigating risks.

CoinsPaid logo

Marketing Project Manager

CoinsPaid

Location
Croatia
Posted

Marketing Project Manager at CoinsPaid: lead dynamic projects, coordinate teams, and deliver high-quality results in a fast-growing crypto payments company.

Welocalize logo

AI/ML Product Manager

Welocalize

Location
Argentina
Posted

Product Manager for AIML Engineering organization, coordinating efforts between globally distributed teams, defining product requirements, and managing the product backlog.

iHerb logo

Senior Marketing Manager

iHerb

Location
Japan
Posted

Digital Marketing Manager for iHerb Japan, responsible for driving brand awareness, retention, and growth through various marketing channels.

Modern Health logo

Senior Product Marketing Manager

Modern Health

Location
United States of America
Posted
Salary Range
113k - 166k USD

Lead Modern Health's product marketing efforts to improve mental health outcomes by developing strategies, campaigns, and cross-functional collaborations that drive customer engagement and business growth. Utilize deep market understanding and storytelling abilities to position our solutions effectively in the market.

Alma logo

Senior Product Marketing Manager

Alma

Location
United States of America
Posted
Salary Range
145k - 175k USD

Lead product marketing strategies for Alma's platform, driving provider engagement and client matches through effective campaigns and cross-functional collaboration. Shape the future of mental healthcare with a focus on data-driven decisions and team leadership.

Twilio logo

Senior Product Marketing Manager

Twilio

Location
Canada
Posted
Salary Range
118k - 148k cad

Senior Product Marketing Manager at Twilio.org - drive social impact marketing efforts, create compelling content & value propositions, and represent Twilio.org globally.

Adaptavist logo

Senior HR Manager

Adaptavist

Location
United States of America
Posted

Lead HR initiatives across North America, ensuring compliance with employment laws and delivering exceptional employee experiences through strategic and operational efforts. Provide expert advice on benefits programs and manage change management processes while leveraging data insights to drive business decisions.

Trafilea logo

Finance Project Manager

Trafilea

Location
Argentina
Posted

Finance PM role at Trafilea, utilizing project management expertise to optimize organizational management and facilitate efficient work management.

OfferFit logo

BDR Manager / Manager - Sales Development

OfferFit

Location
Canada
Posted
Salary Range
105k - 191k USD

Lead and develop BDRs to generate high-quality opportunities for OfferFit's Sales team. Implement scalable strategies, optimize processes, and collaborate with cross-functional teams in a remote work environment with generous PTO and other perks.

Vonage logo

Agile Release Manager

Vonage

Location
Spain
Posted

Lead Agile transformations, manage delivery processes, and optimize team performance using Jira and other tools.

Shippo logo

Risk & Fraud Manager, Trust & Safety

Shippo

Job Location

United States of America

Job Summary

Shippo is a shipping layer of the internet, providing world-class solutions to e-commerce businesses. As a Risk & Fraud Manager, you will protect the ecosystem from fraud and abuse, leading the charge in identifying patterns, designing proactive measures, and creating scalable processes. You will leverage technical expertise, data-driven approaches, and investigative mindset to build and execute strategies that tackle complex fraud issues. With a remote-first culture, flexible working options, and a comprehensive benefits package, Shippo offers a unique opportunity for success.

Before you read on, take a look around you. Everything you see has been shipped, often multiple times before reaching its destination. Global ecommerce sales are expected to total $5.5 trillion worldwide in 2022 and continue growing over the next few years. Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. 

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

We have a remote-first, globally distributed workforce and culture and are continually expanding. This means, any of our hires can be based anywhere globally, with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo benefits still apply). What is important to emphasize is that you can be successful at Shippo regardless of location.

How we'll deliver success:
As Shippo’s first Trust & Safety team member, you will take full ownership of protecting our ecosystem from fraud and abuse. You will lead the charge in identifying patterns of bad actors, designing proactive measures to mitigate risks, and creating scalable processes to safeguard our customers, partners, and company. 

You will leverage your technical expertise, data-driven approach, and investigative mindset to build and execute strategies that tackle complex fraud issues. You will problem-solve and partner across the organization, collaborating with teams like Product, Engineering, and Operations to ensure our defenses and processes stay ahead of emerging threats. Your ability to analyze data, distill insights, and implement impactful solutions will be critical to your success.

You are skilled at navigating ambiguity, setting priorities, and maintaining focus in a fast-paced environment. You combine tactical execution with building our fraud strategy and take pride in owning your work from start to finish.

Shipping & handling responsibilities:

    • Data Analysis and Reporting: Conduct in-depth analysis of datasets to identify patterns, trends, and anomalies related to fraud and abuse. Prepare reports, dashboards, and visualizations to communicate findings to stakeholders and leadership. Establish and manage KPIs for trust and safety metrics; measure effectiveness, and continuously improve our programs. 
    • Risk Identification and Mitigation: Investigate fraud incidents to proactively identify and address potential vulnerabilities. Develop and implement strategies to counter risk and threats, including implementing stronger controls to improve our security posture against bad actors. Design and build anti-abuse protections and counter-abuse strategies. Prioritize based on urgency and severity. Develop escalation protocols. 
    • Communication and Collaboration: Communicate effectively with technical and non-technical audiences, both verbally and in writing. Collaborate with cross-functional teams to understand business requirements, present analysis results, and provide data-driven recommendations. Work closely with stakeholders to define business requirements and analytical needs.
    • Tooling and Automation: Evaluate, manage, and advocate for the tools to support data analysis and reporting processes. Develop and maintain scalable dashboards and reports to track key performance indicators and progress against goals. 
    • Compliance and Law Enforcement Response. Provide input on compliance with company policies, carrier policies, and relevant regulations, including data privacy regulations. Respond to inquiries from law enforcement and government agencies, including subpoena requests, in collaboration with the Legal team. 

Do you tick the boxes?

    • 5+ years of experience in detecting, monitoring, and preventing fraud, ideally for a marketplace, payment platform, or shipping platform.
    • Proficiency in data analysis tools and techniques (e.g.,Sift, Stripe RADAR, SQL, Looker, etc.).
    • Demonstrated success at building escalation protocols from the ground up.
    • Proven track record of balancing regulatory requirements with commercial objectives, ideally in high-growth or fast-paced environments.
    • Experience building trust and safety or compliance teams, with a strong emphasis on mentorship, growth, and team culture.
    • Exceptional communication skills, with the ability to influence and partner with stakeholders across all levels of the organization.
    • Strategic mindset, with the ability to see the big picture while managing detailed and data-driven execution.
    • Comfort managing ambiguity and asking lots of questions.
    • Entrepreneurial mindset, taking ownership of your work and determined to find solutions.
    • Excellent judgment in prioritizing work, escalating decisions, and knowing what risks are worth taking.
    • Collaborative, low-ego, ability to make the workplace more fun for everyone.

What's in the Shippo package:

    • Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
    • Take-as-much-as-you-need vacation policy & flexible working 
    • One week-long company wide winter shutdown 
    • 3 Volunteer Days Off (VTOs)
    • WFH stipend to set up your home office
    • Charity donation match up to $100
    • Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
    • Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
$153,000 - $207,000 a year
Our Compensation Shippolicy:
We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $153k to a max $207k annual salary. We tend to anchor our pay in the middle of this range ($180k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.
The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]

Shippos in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.
For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.