Sales Development Representative

See yourself at Twilio

Join the team as our next Sales Development Representative on the Twilio Segment team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services.

As a team, we collaborate with one another daily, push each other to do the best work of our lives, and bring an unparalleled level of energy & aim to our jobs. We’re looking for people who have a growth-oriented attitude and want to grow their careers within Segment & Twilio. 

Responsibilities

In this role, you’ll:

• Research and generate prospective customers to resolve how Segment can provide them value and qualify leads through outbound dials, sending personalized emails, and demonstrating social selling.

• Break into new companies and new markets, by engaging with prospects using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness.

• Achieve and exceed your monthly goal for generating business opportunities to fuel the sales pipeline.

• Prepare activity and forecast reports and become an expert in Salesforce, Outreach, Sales Navigator.

• Work in partnership with an Account Executive to build account strategies, territory plans, and successfully close new business opportunities.

• Receive all the vital training and insights to expertly start contacting prospects through Segment’s SDR Onboarding Program for new hires.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 1+ year of customer-facing experience

• Goal-oriented and biased to action (our quota is the floor not the ceiling)

• Strong direct sales skills and a consistent track record of performance in creative, strategic outreach via personalized emails, phone calls, and videos.

• Lean into change rather than shy away from it (things move quickly around here!)

• Look forward to variety in a normal workday (thanks to the creativity & personalization in this role, every single day is a new adventure)

• You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR)

• Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work)

Desired:

• Experience working in a software-selling environment or high affinity with technology and data

Location 

• This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, Penn, RI, TX, VA, WA, or Washington DC.

• Approximately 5% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $25.29 - $31.59.

• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $26.74 - $33.37.

• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $25.29 - $31.59.

• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until March 1, 2025 but may change based on business needs.