Sales Development Specialist II - San Antonio, TX
RackspacePosted 4/23/2025
Sales Development Specialist II - San Antonio, TX
Rackspace
Job Location
Job Summary
A Sales Development Specialist II at Rackspace Technology will make outbound sales contacts and pursue leads to develop a portfolio of buying customers. They will identify and qualify prospective customers, record sales prospecting activity, and close sales. The role requires working knowledge and experience in the job discipline, building knowledge of the company, processes, and customers, and performing a range of assignments related to the job. The ideal candidate should possess excellent customer service skills, business/sales development skills, and leadership abilities. Rackspace Technology offers a fanatical customer experience, inclusive workplace, opportunities for growth and development, and a well-rounded suite of health and wellness programs. The role is available as a full-time or hybrid position in San Antonio, TX.
Job Description
Makes outbound sales contact (including cold calling) and pursues sales leads to develop a portfolio of buying customers. Accepts orders, closes sales, maintains customer records and completes required documentation. Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems. May have an assigned product line that may overlap other sales teams' territories. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Career Level Summary
- Requires working knowledge and experience in own job discipline and broadens capabilities
- Continues to build knowledge of the company, processes and customers
- Performs a range of assignments related to job discipline
- Uses prescribed guidelines or processes in analyzing situations
- Receives a moderate level of guidance and direction
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
- Other Incidental tasks related to the job, as necessary.
- Utilizes provided information to contact potential customers regarding Rackspace products.
- Conduct needs analysis and determine prospects pain points to determine how the Rackspace solution will speak to those needs. Researches market segments to identify potential customers and makes first contact.
- Develop new business via telephone and mass communication such as email and social media to introduce the Rackspace solutions and identify appropriate buyers within the target market.
- Prepare and analyze leads pipeline reports and dashboards.
Knowledge
- Basic knowledgeable in professional sales training and sales process
- Basic understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
- Basic knowledge of Rackspace product portfolio, strategy, competitors, and customers
Skills
- Active Listening
- Business/Sales Development Skills
- Client/Customer Service
- CRM Software Skills
- Data Analysis
- Data Management
- Leadership
- Negotiation Skills
- Objection Handling
- Public Speaking
- Presentation Building
- Project Management
- Sales Closing Skills
- Sales Lead Generation Skills
- Sales Management
- Sales Prospecting Skills
- Sales Strategy Skills
Education
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
Experience
- 2 - 4 years of experience in the field of role required
Disclaimer
- The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family!
Why work at Rackspace Technology?
Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.
Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others.
Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.
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