See yourself at Twilio

Join the team as our next Sales Operations Business Partner, Senior Manager

Who we are & why we’re hiring

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

As a Senior Manager, you will be the primary business partner to the Vice President of Sales in EMEA. You will provide data-driven insights, operational support, and consultative guidance to optimize sales performance, drive revenue, and achieve business goals by aligning sales activities with the overall company objectives. You will act as a bridge between sales and other departments to ensure smooth execution and effective strategy implementation.  

Responsibilities

In this role, you’ll:

• Have a direct impact on the performance of the GTM Communications business unit

• Be responsible for managing all the GTM operating rhythms for your region including preparing and running forecast calls with the regional leadership team 

• Leverage data to develop insightful discussion documents for quarterly business reviews

• Provide top of funnel support specifically by managing sales forecasting, pipeline hygiene, monitory sales activity and resolving risks/key blockers

• Play a key part in planning cycles and focus specifically on territory carving, analyzing account-level targets, validating and aligning on region-level targets 

• Understand the specific dynamics of the region to develop in-region GTM strategies to drive revenue growth in the region

• Be adept at being able to pull ad-hoc reports to help address business needs and drive to insights with your regional GTM partners

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Has 8+ years proven experience in sales operations, business operations, strategy consulting, and/or the CPaaS industry

• Excels at developing running run sales operating rhythms such as forecasting, MBRs, and QBRs

• Has completed at least 3-5 cycles in annual planning 

• Thrives at analytical processing, problem-solving and synthesizing ideas

• Strong written and verbal communication

• Can ruthlessly prioritize and tackle operational challenges

• Excellent presentation skills, including experience presenting data & insights to a sophisticated audience with the ability to clearly define the problem

• Strong collaboration and partner management skills - building deep, trust-based relationships with cross functional teams and sales leadership.

• Resilient and adaptive 

• Has experience (if not fluency) with Salesforce, Excel, Tableau

• Has a Bachelor’s Degree or equivalent years' of experience

Location

This role will be remote and based in the United Kingdom 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic.  Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.