Salesforce Experience Leader

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Salesforce Experience Leader to join our Salesforce practice.  This is a 100% remote opportunity based in the US.

Reporting to the Global Salesforce Practice Lead, the Salesforce Experience Leader will be accountable for leading engagements with enterprise clients surrounding their use of Salesforce, opportunities of enhancement for transformational goals, objective and vision setting, experience design consulting activities and methodology, advising CSuite leaders and their teams within innovation lifecycles such as prototyping, piloting, launching new Salesforce technology and advising on a Customer360. 

What this role entails:

• Execution of similar strategies in a matrix environment previously and comfortable sitting between crafting a vision and the realities of implementation. Comfortable around agile and adaptive delivery methodology and basic devops principles. Support activities ranging from advisory oversight of an enterprise build team to building a prototype or running key strategic initiatives to define a roadmap.  

• In addition to the functional role as the Experience Lead, serve as a project leader on an engagement and partner directly with a project manager and/or engagement manager to support decision making processes, scoping, defining work, discovery phases of projects and account growth.

•  Work across practices including our additional technology portfolios (such as Microsoft, Genesys, Cisco, Google and AWS) to integrate into a seamless client experience. Work closely with the Salesforce-direct teams, alongside the Salesforce practice leadership team at TTEC Digital to support new opportunity growth, account expansion, proposal support and strategic planning. This will be a primary-billable role with the opportunity to support internal growth objectives.

What you'll bring:

• Experience-leadership based delivery role for 8+ years

• Experience working within the Salesforce platform, cross platform 

• Enterprise client portfolio for 10+ years 

• Experience with architectural and devops processes within the Salesforce platform 

•  Experience working within a team environment both for project work and advisory work 

$122,000 - $207,000 a year

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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