Apollo.io
Manage customer portfolios, drive adoption, and ensure high ROI through tailored consultations and training programs. Collaborate with Account Managers to optimize product usage and retention strategies.
StackAdapt
Manage client relationships, optimize digital advertising campaigns, and drive revenue growth at StackAdapt with a focus on programmatic media buying and client success.
StackAdapt
Manage client relationships and campaign performance at StackAdapt, utilizing programmatic media buying skills to drive success. Enjoy competitive salary, benefits, and professional development opportunities in a supportive remote-first culture.
Canonical
Ecosystem Development Manager APAC - Lead silicon partner strategies, develop joint products, drive business growth with Canonical
Creatio
Partner Account Manager for Corporate & Enterprise accounts in LATAM region
Dropbox
Lead Dropbox's business expansion through strategic partnerships in Japan. Drive revenue growth by managing partner plans, building relationships, and ensuring customer satisfaction. Requires IT experience, channel partnership expertise, global collaboration skills, and fluency in Japanese with business-level English.
Deputy
Lead marketing operations for Deputy, transforming frontline workforces with SaaS solutions, and drive growth through data-driven strategies.
Nivoda
Lead and grow a critical category in our B2B diamond marketplace by managing P&L, building supplier relationships, and executing merchandising strategies that drive business success.
Marketing Operations Specialist
Oversee distribution products in the hospitality industry, manage integrations, optimize processes, and collaborate with teams to deliver scalable solutions.
Kueski
Tech Talent Acquisition Manager for Kueski, leading recruitment efforts for a fast-growing tech company in Mexico with flexible remote work options.
Aurora Solar
FP&A Manager at Aurora Solar: drive business decisions, own financial processes, simplify workflows, and contribute to a sustainable energy company with flexible remote work options.
DevRev
FP&A Manager at DevRev: Oversee financial activities, ensure compliance, and provide strategic guidance to senior management.
Aurora Solar
FP&A Manager at Aurora Solar: drive business decisions, own financial processes, simplify workflows, and contribute to sustainable energy mission.
Goodnotes
Windows Lead Engineer: Collaborate on cross-platform technologies, lead user-facing features, and architect scalable solutions.
Figma
Lead AI research and product development at Figma. Collaborate across teams to develop new models and define user experiences for designers using AI.
Zepz
Lead the Financial Control Team, ensuring accurate financial reporting and compliance with accounting standards. Manage equity compensation, audit processes, and implement new tools for improved accounting practices.
DevRev
Join DevRev as a Finance & Accounting Specialist and help build customer-centric companies through design, data engineering, and machine intelligence.
DevRev
Join DevRev as a Finance & Accounting Specialist and help build customer-centric companies through design, data engineering, and machine intelligence.
DevRev
Join DevRev as a Finance & Accounting Specialist and help build customer-centric companies through design, data engineering, and machine intelligence.
Yuno
Sales Manager at Yuno - drive business growth in B2B payments industry with competitive compensation & remote work options.
Apollo.io
Manage a large portfolio of customers in AMER and LATAM. Drive use case adoption and expand the customer base through tailored Apollo consultations, trainings, and outreach programs. Contribute to designing and executing at-scale outreach campaigns. Collaborate with Account Managers to ensure strong product adoption for retention goals. Serve as an in-house product ambassador to maximize customer ROI. Identify strategic customers for expansion and engagement. Proactively address underperforming customers by creating success plans. Influence growth strategy within Customer Success. Ensure customers can articulate their ROI from Apollo at the end of each subscription term.
Position Overview:
Manage a large portfolio of customers in AMER and LATAM. Drive use case adoption and expand our customer base through tailored Apollo consultations, trainings, and outreach programs. Contribute to the design and execution of at-scale outreach campaigns to key points of contact within your BoB. Work cross functionally with AMs to ensure strong adoption of Apollo in service of our retention goals. Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Apollo's product lines. Identify and target strategic customers to engage with in order to drive seat expansions and other CSQLs. Proactively identify customers who aren’t maximizing their opportunity with Apollo, working with your AM to create a mutual success plan to help them realize that value. Inform and influence our overall growth strategy as we grow the Scale function within CS. At the end of each subscription term, customers should be able to articulate the ROI they’ve gotten from Apollo based on your outreach and ideas.
Responsibilities:
Product Adoption & Education
Teach Apollo’s full product suite to your ~600 customers throughout the customer’s lifecycle, helping them to successfully implement and utilize those tools to address their goals and objectives
Optimize the customer experience by providing regular coaching and training online and through Office Hours and recorded sessions
Meet with clients regularly to establish strong relationships and provide best practices to help them improve and strengthen their sales teams and programs
Translate customer product usage data into actionable advice for customers
Work to maintain a <24hr SLA to customer inquiries
Risk & Growth Management
Understand customer health scoring and predictive risk management to prevent and resolve risk using appropriate escalation paths
Work with the Account Manager to develop detailed expansion plans to solve customers’ evolving business challenges and document ROI of Apollo across targeted accounts
Proactive maintenance of customer health with immediate action taken for risk with a willingness to innovate and propose creative solutions to address issues
Partner with the AM team for Executive Business Reviews on a regular cadence with Business & Technical Stakeholders
Proactively identify customer upsell and cross-sell recommendations for the Account Management team
Cross Functional Collaboration
Remain engaged with customers to solicit feedback and deliver information about our products and optimize retention, upsell and cross sell activities
Work closely with sales, product and engineering teams to escalate customer feedback and journeys, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Apollo
Performance Metrics:
Gross Renewal Rate and Net ARR growth (upsell & expansion opportunities with high win rate)
Incremental platform adoption and usage
Churn and contraction rate
CSAT
