Remote Jobs

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Security Customer Trust Analyst, Information Security

Twilio

Location
Ireland
Posted

Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.

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Principal SOC Analyst

Consensys

Location
United States of America
Posted
Salary Range
155k - 186k USD

Consensys SOC Analyst: Drive security objectives and improvements across web2 and web3 environments

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Treasury Analyst

Binance

Location
Brunei Darussalam
Posted

Treasury Analyst at Binance: Manage payments, liaise with banks, and provide treasury support in a fast-paced fintech environment.

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Research Analyst (Spain)

Welocalize

Location
Spain
Posted

Freelance Research Analyst (Spain) - Evaluate search results, collaborate with data teams, and enhance algorithm performance.

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Corporate Finance Analyst

Mercury

Location
Canada
Posted
Salary Range
127k - 161k USD

Support Mercury's financial growth as a Corporate Finance Analyst by analyzing data, providing strategic insights, and collaborating across teams to drive innovation and sustainable expansion in the fintech sector.

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Reconciliation Analyst

Mercury

Location
Canada
Posted
Salary Range
111k - 134k USD

Reconciliation Analyst at Mercury: Investigate edge cases, identify issues, and provide feedback to internal teams

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Staff Product Analyst

Grafana Labs

Location
United States of America
Posted
Salary Range
158k - 189k USD

Enhance Grafana's product analytics capabilities by collaborating across teams to implement tooling, establish KPIs, and drive strategic initiatives. Develop dbt models and work with leaders to achieve growth targets.

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Business Analyst, Financial Operations

reserv

Location
Georgia
Posted

Business Analyst in Financial Operations at Reserv, responsible for ensuring payment accuracy and compliance, with 3+ years of experience managing loss funds and strong analytical skills.

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Customer Value Manager

SADA India

Location
India
Posted

Customer Value Manager at SADA India - drive engagement & expansion for GCP customers

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Risk & Fraud Manager, Trust & Safety

Shippo

Location
United States of America
Posted

Detect and prevent fraud in e-commerce with Shippo's Trust & Safety team, leveraging data analysis tools and techniques to build scalable processes and protect customers and partners.

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Sales Operations Analyst

Clipboard Health

Location
British Virgin Islands
Posted
Salary Range
90k - 120k USD

Join Clipboard Health as a Sales Ops Analyst, where you'll tackle high-impact projects, collaborate with executives, and drive innovation in sales operations. This role is perfect for those eager to lead from day one and thrive in a data-driven, intellectually challenging environment.

Binance logo

Transaction Monitoring Analyst

Binance

Location
Lithuania
Posted

Transaction Monitoring Analyst at Binance: Investigate customer activities, assess profiles, and conduct transaction monitoring investigations using blockchain analytics tools.

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Customer Experience Manager

Twilio

Location
Colombia
Posted

Customer Experience Manager NAMER on Twilio Segment’s Digital CS & Experience team, driving adoption and retention across the largest cohort of customers in the NAMER region.

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Business Intelligence Analyst 3

Twilio

Location
India
Posted

Business Intelligence Analyst 3 at Twilio: Quantitative analysis, data visualization, leadership in analytics

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Global Logistics Analyst

Trafilea

Location
Brazil
Posted

Support Trafilea's Supply Chain Team by managing Purchase Orders, Freight Bookings, Commercial Documents, and data accuracy. Collaborate on shipment plans and organize documentation while ensuring excellence in customer experience through problem-solving and analytical skills.

Binance logo

KYB Analyst

Binance

Location
Singapore
Posted

KYB Analyst - Conduct thorough client on-boarding processes, ensure timely escalation of key risks/issues, and maintain good relationships with clients and internal teams.

Binance logo

KYB Analyst

Binance

Location
Brunei Darussalam
Posted

KYC Analyst job in Asia/South East Asia at Binance, requiring 2-5 years banking experience and offshore investment fund knowledge.

Binance logo

KYC Analyst

Binance

Location
Colombia
Posted

KYC Analyst job at Binance: Conduct KYC due diligence reviews, risk assessments, and training programs for AML/CFT compliance.

Binance logo

KYC Analyst

Binance

Location
Colombia
Posted

KYC Analyst at Binance: Conduct KYC due diligence reviews, risk assessments, and internal training programs in a user-centric global organization.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Job Location

Job Summary

The Security Customer Trust Analyst role at Twilio involves supporting security awareness and education for the company's largest customers. The position requires an understanding of cybersecurity, compliance, technical knowledge, and strong interpersonal skills. As a remote-based role in Ireland or UK, the successful candidate will collaborate with internal stakeholders to gather accurate security details, identify potential risks, and contribute to the enhancement of security questionnaire response templates and processes. Twilio offers competitive pay, generous time-off, healthcare, and more, as well as opportunities for professional growth and development. The ideal candidate has 2+ years of experience in customer-facing technical roles, a strong understanding of security concepts and technology, and excellent communication skills.

See yourself at Twilio

 Join the team as our next Security Customer Trust Analyst, Information Security that sits within our Enterprise Information Security Organization.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to support security awareness and education for Twilio sales teams and customers. 

Security Customer Enablement is responsible for maintenance of information security for our largest customers. This role requires an understanding of cybersecurity, compliance, technical knowledge, and strong interpersonal skills.

You will partner with Product, Legal and InfoSec teams to be the face of Security/Customer Trust. The Security Analyst role will be accountable for answering questionnaires with integrity, reviewing legal documentation, and at times may be representing Twilio Security during technical audits.

Responsibilities

  • Independently manage and respond to security questionnaires, customer calls and more from Twilio’s largest and most regulated customers. This includes the review, understanding, and alignment of questionnaire requirements with company policies, practices, and controls
  • Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests, ensuring alignment with industry standards and regulatory obligations
  • Identify and communicate potential security risks or gaps within questionnaire responses in collaboration with relevant teams
  • Maintain an up-to-date repository of questionnaire responses, reflecting the latest and most relevant information.
  • Contribute to the enhancement of security questionnaire response templates and processes, aiding in their development and refinement.
  • Thrive in an autonomous, fast-paced, collaborative environment, consistently delivering high-quality outputs within set deadlines.
  • Cultivate and sustain productive relationships with internal stakeholders, facilitating the collection of accurate security details for Twilio's diverse range of products and services.
  • Propose innovative ideas to enhance team and organizational processes and procedures.
  • Develop proficiency in comprehending legal language.
  • Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits, engaging internal stakeholders effectively.
  • Collaborate on educational security content, both internal and external, encompassing whitepapers, presentations, training materials, website content, and more

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

  • 2+ years experience in customer facing technical roles engaging customers on various topics such as security, regulatory requirements, and risk management
  • 2+ years experience working with security concepts and technology, including encryption, networking, databases, telephony, email, LDAP, middleware, and applications ideally in a cloud environment, cloud and or API knowledge. Understanding of frameworks (e.g., SOC, NIST) is a plus
  • Comfort in conveying technical concepts both verbally and in written form, catering to a broad audience
  • Showcase meticulous attention to detail, with expertise in both grammatical rules and formatting. 
  • Possess excellent time management, organizational, and multitasking skills
  • Demonstrate the ability to collaborate effectively with personnel at all levels within an organization

Desired:

  • Experience in business writing and/or technical writing
  • Previous involvement in overseeing security questionnaires or analogous compliance-related tasks
  • Knowledgeable of security or compliance audits and/or assessments
  • Experience reviewing and redlining contracts and legal documents from an InfoSec perspective
  • You have or would be willing to obtain certification(s) such as: Security+, SSCP, CISSP, CISA, GSEC, CCSP, CCSK, PMP, CRISC, CFCP, or similar 
  • Experience with developing technical standards, and operational guidelines
  • Experience working with common security frameworks and regulatory requirements (e.g., FISC, CCPA, GDPR, PCI, SOC, ISO/IEC 2700X, COBIT, etc.)

Location

This role will be remote, and based in Ireland or UK

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!


If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].