Security Customer Trust Analyst, Information Security

See yourself at Twilio

Join the team as our next InfoSec Customer Trust Analyst, Security Customer Enablement that sits within our Enterprise Information Security Organization.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to support security awareness and education for Twilio sales teams and customers. 

Security Customer Enablement is responsible for maintenance of information security for our largest customers. This role requires an understanding of cybersecurity, compliance, technical knowledge, and strong interpersonal skills.

You will partner with Product, Legal and InfoSec teams to be the face of Security/Customer Trust. The Security Analyst role will be accountable for answering questionnaires with integrity, reviewing legal documentation, and at times may be representing Twilio Security during technical audits.

Responsibilities

• Independently manage and respond to security questionnaires, customer calls and more from Twilio’s largest and most regulated customers. This includes the review, understanding, and alignment of questionnaire requirements with company policies, practices, and controls.
• Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests, ensuring alignment with industry standards and regulatory obligations.
• Identify and communicate potential security risks or gaps within questionnaire responses in collaboration with relevant teams.
• Maintain an up-to-date repository of questionnaire responses, reflecting the latest and most relevant information.
• Contribute to the enhancement of security questionnaire response templates and processes, aiding in their development and refinement.
  Thrive in an autonomous, fast-paced, collaborative environment, consistently delivering high-quality outputs within set deadlines.
• Cultivate and sustain productive relationships with internal stakeholders, facilitating the collection of accurate security details for Twilio's diverse range of products and services.
• Propose innovative ideas to enhance team and organizational processes and procedures.
• Develop proficiency in comprehending legal language.
• Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits, engaging internal stakeholders effectively.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 2+ years experience in customer facing technical roles engaging customers on various topics such as security, regulatory requirements, and risk management.
• 2+ years experience working with security concepts and technology, including encryption, networking, databases, telephony, email, LDAP, middleware, and applications ideally in a cloud environment, cloud and or API knowledge. Understanding of frameworks (e.g., SOC, NIST) is a plus.
• Comfort in conveying technical concepts both verbally and in written form, catering to a broad audience.
• Showcase meticulous attention to detail, with expertise in both grammatical rules and formatting. 
• Possess excellent time management, organizational, and multitasking skills.
• Demonstrate the ability to collaborate effectively with personnel at all levels within an organization.

Desired:

• Experience in business writing and/or technical writing.
• Previous involvement in overseeing security questionnaires or analogous compliance-related tasks.
• Knowledgeable of security or compliance audits and/or assessments.
• Experience reviewing and redlining contracts and legal documents from an InfoSec perspective.
• You have or would be willing to obtain certification(s) such as: Security+, SSCP, CISSP, CISA, GSEC, CCSP, CCSK, PMP, CRISC, CFCP, or similar.
• Experience with developing technical standards, and operational guidelines.
• Experience working with common security frameworks and regulatory requirements (e.g., FISC, CCPA, GDPR, PCI, SOC, ISO/IEC 2700X, COBIT, etc.).

Location

This role will be remote, and based in Ireland or the UK.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].