Remote Jobs

EverAI logo

Affiliate Manager (Europe - Remote)

EverAI

Location
Croatia
Posted

EverAI Affiliate Manager: Manage affiliate relationships, optimize campaigns & drive growth for a fast-growing conversational AI company.

Binance logo

Compliance FCI SAR Analyst - Spain

Binance

Location
Spain
Posted

Join Binance as a Compliance FCI SAR Analyst in Spain and shape the future of blockchain compliance with a leading global ecosystem.

Gurobi Optimization logo

Account Executive (EU Remote)

Gurobi Optimization

Location
Croatia
Posted

Account Executive role at Gurobi Optimization, driving sales growth and customer engagement

Sporty Group logo

BG People Operations Lead - HR Lead

Sporty Group

Location
Bulgaria
Posted

Join Sporty's People & Talent team as an HR Lead in Bulgaria, implementing employment policies and fostering a positive work environment.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
Ireland
Posted

Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
United Kingdom
Posted

Security Customer Trust Analyst at Twilio: Support largest customers' security awareness & education, collaborate with internal teams, identify risks, and maintain questionnaire responses.

Cyberhaven logo

Software Development Engineer in Test

Cyberhaven

Location
Poland
Posted

Develop and maintain automated test frameworks for Cyberhaven's data security solutions, ensuring high-quality software delivery through end-to-end testing, API tests, performance evaluations, and AI-based testing. Collaborate with cross-functional teams to enhance product quality and reliability.

Netomi logo

Software Development Engineer in Test

Netomi

Location
India
Posted

Join Netomi AI as an SDET to design and maintain test automation frameworks, ensuring product quality through continuous testing and collaboration with a talented team in an innovative environment.

Binance logo

Asset Risk & People Due Diligence Analyst

Binance

Location
Brunei Darussalam
Posted

Asset Risk & People Due Diligence Analyst for Binance, utilizing open source data and blockchain analytics tools to conduct due diligence and risk assessments on digital assets.

Mattermost logo

Technical Account Manager (Remote)

Mattermost

Location
United States of America
Posted
Salary Range
113k - 150k USD

Technical Account Manager (Remote) at Mattermost: Deliver onboarding journey process, provide technical expertise to customers, and lead change across multiple IT levels.

DuckDuckGo logo

Senior CloudOps Engineer

DuckDuckGo

Location
Cameroon
Posted

Senior CloudOps Engineer at DuckDuckGo, accelerating projects using Terraform, Chef/Ansible, Docker, Github actions, bash/perl, nginx, ELK, Grafana, Azure/AWS.

CALSTART logo

Lead Project Manager - HVIP Operations

CALSTART

Location
United States of America
Posted

Lead Project Manager for HVIP Operations role at CALSTART, managing programmatic content, voucher applications, and Salesforce development with 5+ years of experience in CA MHD Electrification Landscape.

Binance logo

Referral and Affiliate Operations Manager

Binance

Location
Brunei Darussalam
Posted

Manage and optimize affiliate programs at Binance, collaborate with internal teams, and drive business growth through data-driven decision making.

Binance logo

Compliance EDD/High Risk Client Analyst

Binance

Location
Cameroon
Posted

Compliance EDD/High Risk Client Analyst at Binance: Support high-risk customer reviews, assess transaction activity, and manage escalations.

Binance logo

Compliance EDD/High Risk Client Analyst

Binance

Location
Brazil
Posted

Compliance EDD/High Risk Client Analyst at Binance: Support high-risk customer transactions, lead projects, and ensure regulatory compliance.

Aircall logo

Senior Analyst / Expert, Fraud Operations – Remote based in Portugal or France

Aircall

Job Location

FrancePortugal

Job Summary

Aircall is seeking a talented Senior Analyst/Expert, Fraud Operations to join their extended Support Organization. The successful candidate will play an instrumental role in shaping and executing Aircall's fraud strategy as well as combating fraud with operation teams on a daily basis.

Skills

Risk ManagementCommunication SkillsSQLData AnalyticsProblem-solving skillsFraud Prevention OperationsTrust & SafetyBusiness Intelligence ToolsCollaboration Skills
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
At Aircall, we believe that effective fraud prevention is crucial in today’s competitive and fast changing telecommunications ecosystem. Our customers rely on us for secure and reliable communication: safeguarding their trust and our brand reputation is vital. We also need to ensure compliance with regulatory bodies, maintain product integrity and mitigate financial risks, while always ensuring we deliver the best possible customer experience.
In this context, we are looking for a talented Senior Analyst/Expert, Fraud Operations to join our extended Support Organization and be the leading Fraud Operations point of contact in our organization. You will play an instrumental role in shaping and executing Aircall’s fraud strategy as well as combating fraud with our operation teams on a daily basis.
You will report directly to the VP of Support & Customer Experience and collaborate closely with cross-functional teams, including Product, Engineering, and Customer-Facing teams (Sales, Success, Support, Porting and Billing).
This is a remote position based in France or Portugal.

Your mission at Aircall

      • Your time will be divided between operational responsibilities and subject matter expertise.
50% – Operational duties: act as primary escalation point for complex and sensitive fraud cases originating from customers, carrier partners or internal teams and help Fraud Operations as a whole perform effectively (speed of execution, escalation rate reduction, error rate reduction)
      • Conduct timely investigations for complex and sensitive fraud cases escalated to you by Frontline Support teams, driving them to resolution, using data and industry best practices
      • Own Fraud Operations policies and procedures: Develop and maintain comprehensive Fraud investigation and prevention policies and procedures, in adherence with regulatory requirements and industry standards
      • Provide training and support to Frontline Support teams, ensuring they are equipped to autonomously manage fraud investigation, reducing need for escalation
50% – Fraud Subject Matter Expertise duties: drive Fraud advancement in a variety of forms (such as systems, processes, ad-hoc analysis, proactive alerting definition and calibration – all conducted in close collaboration with Product, Engineering and Operations teams) while maintaining high customer experience standards.
    • Perform data monitoring and analysis to identify and mitigate potential fraud risks and suspicious activities
    • Conduct regular fraud risk assessments, build ad-hoc deep dives/reports and evaluate the effectiveness of existing fraud prevention measures to derive action plansDrive continuous improvement in our Fraud Management landscape, notably working closely with Product & Engineering teams to enhance anti-fraud systems
    • Stay up to date on the fast changing fraud landscape (industry trends, regulatory changes, tools, etc) and apply those learnings to enhance fraud prevention measures

What you need to succeed in this role

    • 7+ years experience in Fraud Prevention Operations (also known as Risk Management or Trust & Safety) for a technology company, preferably within the TelCo sector
    • In-depth knowledge of telecom fraud patterns with the ability to think creatively and analytically to connect disparate data points and proactively identify emerging fraud risks
    • Proven capability in shaping fraud prevention strategies and detection rules, while carefully minimizing impact on legitimate customers
    • Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about complex situations using plain language and have a proven track record in comprehensive case studies and risk evaluations
    • You have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
    • Proficiency in SQL and business intelligence tools (Looker) with a demonstrated ability to leverage data analytics to influence business decisions
    • Proven collaboration skills with Product, Engineering, Operations and Data teams, focusing on enhancing detection and case management solutions through cross-functional projects
    • Strong background in crafting and upholding detailed policies and procedures, along with managing knowledge systems
    • Comfort with ambiguity and obscurity. We’re operating in uncharted waters, and the existing frameworks aren’t always applicable
    • You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership
    • A self-starter comfortable working with remote teams and in a highly independent role
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We’ll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table — providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
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