Remote Jobs

Platform Science logo

Sr. Software Development Engineer in Test

Platform Science

Location
United States of America
Posted

Senior Software Development Engineer in Test at Platform Science, delivering high-quality software products with a focus on automated testing and collaboration with developers.

Mercury logo

Sr. Strategic Operations Program Manager - Risk & Compliance

Mercury

Location
Canada
Posted
Salary Range
145k - 201k USD

Lead strategic programs in Risk & Compliance at Mercury, driving cross-functional initiatives and ensuring alignment with company goals while managing complex projects and fostering collaboration across teams.

CAI logo

Senior CSV Engineer

CAI

Location
Italy
Posted

Senior CSV Engineer: Validate computer systems, manage change controls, and analyze test results for regulated businesses.

Grafana Labs logo

Technical Accounting Manager (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
131k - 157k USD

Technical Accounting Manager at Grafana Labs: Analyze accounting implications, prepare journal entries, and collaborate with engineering teams.

Gurobi Optimization logo

Technical Account Manager (USA - Remote)

Gurobi Optimization

Location
United States of America
Posted

Technical Account Manager at Gurobi Optimization: Collaborate with teams, provide technical expertise, and drive customer engagement.

Grafana Labs logo

Customer Marketing Manager (Remote, US)

Grafana Labs

Location
United States of America
Posted
Salary Range
123k - 148k usd

Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.

Dropbox logo

Senior Director - Product Management

Dropbox

Location
United States of America
Posted
Salary Range
245k - 414k USD

Lead Dropbox product strategy, drive monetization growth, and deliver high-quality customer experiences.

Wealthsimple logo

Senior Manager - Workflow Optimization

Wealthsimple

Location
British Virgin Islands
Posted
Salary Range
150k - 250k CAD

Lead Wealthsimple's workflow optimization initiatives, driving cross-functional collaboration and leveraging emerging technologies to enhance efficiency and customer satisfaction across CXO operations.

Penumbra logo

Senior Accountant (m/f/d)

Penumbra

Location
Croatia
Posted

Senior Accountant (m/w/d) bei Penumbra Europe GmbH, Vollzeitposition mit Hybrid-Modell, flexible Arbeitsmodelle und Möglichkeiten für individuelle Weiterbildung.

Gurobi Optimization logo

Cloud Backend Developer (USA Remote)

Gurobi Optimization

Location
United States of America
Posted

Cloud Backend Developer at Gurobi Optimization: Enhance platform components with code quality, reusability, performance, and scalability.

Welocalize logo

Remote Data Annotator - Spanish (Argentina)

Welocalize

Location
Argentina
Posted

Freelance Data Annotator - Spanish (Argentina) - Conduct research, evaluate e-commerce data, and rate product filters according to guidelines.

Grafana Labs logo

Technical Support Specialist (Remote, Spain)

Grafana Labs

Location
Spain
Posted
Salary Range
33k - 36k EUR

Technical Support Specialist at Grafana Labs in Spain - Join a high-growth tech startup with flexible remote work options and competitive compensation.

Binance logo

Senior QA Engineer - RM

Binance

Location
Taiwan, Republic of China
Posted

Senior QA Engineer at Binance: Develop high-quality products with a dynamic team, utilizing automation testing development skills and Agile methodologies.

Welocalize logo

Remote Data Annotator - German (India)

Welocalize

Location
India
Posted

Freelance Data Annotator - German (India) - Conduct research on e-commerce data, evaluate product filters & results, rate data according to guidelines.

Grafana Labs logo

Manager, Technical Support (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
125k - 150k USD

Join Grafana Labs as Manager, Technical Support and lead high-performing teams to deliver exceptional customer support and drive business growth.

Grafana Labs logo

Observability Architect - Spanish Speaking (Remote, USA CST/EST)

Grafana Labs

Location
United States of America
Posted
Salary Range
198k - 238k USD

Observability Architect at Grafana Labs: drive customer results, shape the future of observability solutions, and collaborate with internal teams to ensure client success.

Aircall logo

Senior Analyst / Expert, Fraud Operations – Remote based in Portugal or France

Aircall

Job Location

FrancePortugal

Job Summary

Aircall is seeking a talented Senior Analyst/Expert, Fraud Operations to join their extended Support Organization. The successful candidate will play an instrumental role in shaping and executing Aircall's fraud strategy as well as combating fraud with operation teams on a daily basis.

Skills

Risk ManagementCommunication SkillsSQLData AnalyticsProblem-solving skillsFraud Prevention OperationsTrust & SafetyBusiness Intelligence ToolsCollaboration Skills
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
At Aircall, we believe that effective fraud prevention is crucial in today’s competitive and fast changing telecommunications ecosystem. Our customers rely on us for secure and reliable communication: safeguarding their trust and our brand reputation is vital. We also need to ensure compliance with regulatory bodies, maintain product integrity and mitigate financial risks, while always ensuring we deliver the best possible customer experience.
In this context, we are looking for a talented Senior Analyst/Expert, Fraud Operations to join our extended Support Organization and be the leading Fraud Operations point of contact in our organization. You will play an instrumental role in shaping and executing Aircall’s fraud strategy as well as combating fraud with our operation teams on a daily basis.
You will report directly to the VP of Support & Customer Experience and collaborate closely with cross-functional teams, including Product, Engineering, and Customer-Facing teams (Sales, Success, Support, Porting and Billing).
This is a remote position based in France or Portugal.

Your mission at Aircall

      • Your time will be divided between operational responsibilities and subject matter expertise.
50% – Operational duties: act as primary escalation point for complex and sensitive fraud cases originating from customers, carrier partners or internal teams and help Fraud Operations as a whole perform effectively (speed of execution, escalation rate reduction, error rate reduction)
      • Conduct timely investigations for complex and sensitive fraud cases escalated to you by Frontline Support teams, driving them to resolution, using data and industry best practices
      • Own Fraud Operations policies and procedures: Develop and maintain comprehensive Fraud investigation and prevention policies and procedures, in adherence with regulatory requirements and industry standards
      • Provide training and support to Frontline Support teams, ensuring they are equipped to autonomously manage fraud investigation, reducing need for escalation
50% – Fraud Subject Matter Expertise duties: drive Fraud advancement in a variety of forms (such as systems, processes, ad-hoc analysis, proactive alerting definition and calibration – all conducted in close collaboration with Product, Engineering and Operations teams) while maintaining high customer experience standards.
    • Perform data monitoring and analysis to identify and mitigate potential fraud risks and suspicious activities
    • Conduct regular fraud risk assessments, build ad-hoc deep dives/reports and evaluate the effectiveness of existing fraud prevention measures to derive action plansDrive continuous improvement in our Fraud Management landscape, notably working closely with Product & Engineering teams to enhance anti-fraud systems
    • Stay up to date on the fast changing fraud landscape (industry trends, regulatory changes, tools, etc) and apply those learnings to enhance fraud prevention measures

What you need to succeed in this role

    • 7+ years experience in Fraud Prevention Operations (also known as Risk Management or Trust & Safety) for a technology company, preferably within the TelCo sector
    • In-depth knowledge of telecom fraud patterns with the ability to think creatively and analytically to connect disparate data points and proactively identify emerging fraud risks
    • Proven capability in shaping fraud prevention strategies and detection rules, while carefully minimizing impact on legitimate customers
    • Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about complex situations using plain language and have a proven track record in comprehensive case studies and risk evaluations
    • You have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
    • Proficiency in SQL and business intelligence tools (Looker) with a demonstrated ability to leverage data analytics to influence business decisions
    • Proven collaboration skills with Product, Engineering, Operations and Data teams, focusing on enhancing detection and case management solutions through cross-functional projects
    • Strong background in crafting and upholding detailed policies and procedures, along with managing knowledge systems
    • Comfort with ambiguity and obscurity. We’re operating in uncharted waters, and the existing frameworks aren’t always applicable
    • You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership
    • A self-starter comfortable working with remote teams and in a highly independent role
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We’ll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table — providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
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