Remote Jobs

Appsilon logo

Client Partner (Account Manager) in IT for Pharma

Appsilon

Location
Croatia
Posted
Salary Range
216k - 288k PLN

Join Appsilon as an Account Manager to lead customer relationships, drive revenue growth, and contribute to impactful projects in the Life Sciences sector. Enjoy a competitive salary, comprehensive benefits, and a supportive remote work environment.

Nextech logo

Senior Systems Administrator

Nextech

Location
United States of America
Posted

Senior Systems Administrator for Microsoft 365 environment, focusing on security, automation, and system reliability.

Twilio logo

Senior Architect - Identity & Security

Twilio

Location
United States of America
Posted
Salary Range
246k - 361k USD

Senior Architect, Identity & Security at Twilio: lead identity and security systems development, shape future architecture, influence teams, and set industry standards.

ClinChoice logo

Senior Clinical Project Manager

ClinChoice

Location
Italy
Posted

Senior Clinical Project Manager at ClinChoice: Manage clinical trials, coordinate scientific meetings, and supervise projects in a supportive culture.

Horizons logo

Senior Back-End Engineer (Java)

Horizons

Location
Croatia
Posted

Senior Back-End Engineer (Java) - Build fast APIs with Spring Boot, contribute to global architecture decisions

Kueski logo

Senior Database Administrator

Kueski

Location
Mexico
Posted

Database Administrator Senior para administrar bases de datos de manera eficiente y segura

Kraken logo

Senior Database Administrator

Kraken

Location
Brazil
Posted
Salary Range
127k - 203k USD

DBA role at Kraken, optimizing MariaDB clusters, enhancing high availability, disaster recovery, and monitoring solutions.

Xapo Bank logo

Head of Content (Remote - Work from Anywhere)

Xapo Bank

Location
Gibraltar
Posted

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Mercury logo

Senior Risk Strategist

Mercury

Location
Canada
Posted
Salary Range
174k - 204k USD

Senior Risk Strategist at Mercury: Develop risk management strategies using data analysis, lead cross-functional efforts, and ensure regulatory compliance.

Apollo.io logo

Senior Fullstack Engineer

Apollo.io

Location
India
Posted

Design, implement, test, deploy and iterate on end-to-end features in our products covering both frontend and backend. Implement 'pixel perfect' design as delivered by our designers that works across different browsers, according to specifications provided. Produce 'clean' and well-structured code, with detailed specifications and documentation. Help maintain code quality, organization, automation, and continuous delivery. Effectively communicate development progress or blockers to the product lead, engineering manager, and other stakeholders. Work effectively as part of a large global team. Attend and engage in scrum ceremonies, on-call, and other team processes. Write unit/integration tests and contribute to engineering wikis.

The Athletic Media Company logo

Senior Editor

The Athletic Media Company

Location
United States of America
Posted
Salary Range
85k - 95k USD

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CoinsPaid logo

Senior R&D Engineer

CoinsPaid

Location
Croatia
Posted

Senior R&D Engineer for blockchain and crypto-processing solutions at CoinsPaid

DuckDuckGo logo

Senior Software Engineer, Windows Desktop App

DuckDuckGo

Location
Cameroon
Posted

Senior Software Engineer at DuckDuckGo: Build secure, privacy-focused Windows applications with C#/.NET 8, WPF, WebView2, Git, and Visual Studio.

Aircall logo

Senior Analyst / Expert, Fraud Operations – Remote based in Portugal or France

Aircall

Job Location

FrancePortugal

Job Summary

Aircall is seeking a talented Senior Analyst/Expert, Fraud Operations to join their extended Support Organization. The successful candidate will play an instrumental role in shaping and executing Aircall's fraud strategy as well as combating fraud with operation teams on a daily basis.

Skills

Risk ManagementCommunication SkillsSQLData AnalyticsProblem-solving skillsFraud Prevention OperationsTrust & SafetyBusiness Intelligence ToolsCollaboration Skills
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
At Aircall, we believe that effective fraud prevention is crucial in today’s competitive and fast changing telecommunications ecosystem. Our customers rely on us for secure and reliable communication: safeguarding their trust and our brand reputation is vital. We also need to ensure compliance with regulatory bodies, maintain product integrity and mitigate financial risks, while always ensuring we deliver the best possible customer experience.
In this context, we are looking for a talented Senior Analyst/Expert, Fraud Operations to join our extended Support Organization and be the leading Fraud Operations point of contact in our organization. You will play an instrumental role in shaping and executing Aircall’s fraud strategy as well as combating fraud with our operation teams on a daily basis.
You will report directly to the VP of Support & Customer Experience and collaborate closely with cross-functional teams, including Product, Engineering, and Customer-Facing teams (Sales, Success, Support, Porting and Billing).
This is a remote position based in France or Portugal.

Your mission at Aircall

      • Your time will be divided between operational responsibilities and subject matter expertise.
50% – Operational duties: act as primary escalation point for complex and sensitive fraud cases originating from customers, carrier partners or internal teams and help Fraud Operations as a whole perform effectively (speed of execution, escalation rate reduction, error rate reduction)
      • Conduct timely investigations for complex and sensitive fraud cases escalated to you by Frontline Support teams, driving them to resolution, using data and industry best practices
      • Own Fraud Operations policies and procedures: Develop and maintain comprehensive Fraud investigation and prevention policies and procedures, in adherence with regulatory requirements and industry standards
      • Provide training and support to Frontline Support teams, ensuring they are equipped to autonomously manage fraud investigation, reducing need for escalation
50% – Fraud Subject Matter Expertise duties: drive Fraud advancement in a variety of forms (such as systems, processes, ad-hoc analysis, proactive alerting definition and calibration – all conducted in close collaboration with Product, Engineering and Operations teams) while maintaining high customer experience standards.
    • Perform data monitoring and analysis to identify and mitigate potential fraud risks and suspicious activities
    • Conduct regular fraud risk assessments, build ad-hoc deep dives/reports and evaluate the effectiveness of existing fraud prevention measures to derive action plansDrive continuous improvement in our Fraud Management landscape, notably working closely with Product & Engineering teams to enhance anti-fraud systems
    • Stay up to date on the fast changing fraud landscape (industry trends, regulatory changes, tools, etc) and apply those learnings to enhance fraud prevention measures

What you need to succeed in this role

    • 7+ years experience in Fraud Prevention Operations (also known as Risk Management or Trust & Safety) for a technology company, preferably within the TelCo sector
    • In-depth knowledge of telecom fraud patterns with the ability to think creatively and analytically to connect disparate data points and proactively identify emerging fraud risks
    • Proven capability in shaping fraud prevention strategies and detection rules, while carefully minimizing impact on legitimate customers
    • Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about complex situations using plain language and have a proven track record in comprehensive case studies and risk evaluations
    • You have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
    • Proficiency in SQL and business intelligence tools (Looker) with a demonstrated ability to leverage data analytics to influence business decisions
    • Proven collaboration skills with Product, Engineering, Operations and Data teams, focusing on enhancing detection and case management solutions through cross-functional projects
    • Strong background in crafting and upholding detailed policies and procedures, along with managing knowledge systems
    • Comfort with ambiguity and obscurity. We’re operating in uncharted waters, and the existing frameworks aren’t always applicable
    • You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership
    • A self-starter comfortable working with remote teams and in a highly independent role
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We’ll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table — providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
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