Senior Business and Programs Operations Lead

The Community You Will Join

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Partnerships and Business Development team plays a crucial role in accelerating our offerings and expanding into new markets by building strategic partnerships that enhance brand awareness and drive product adoption.

This team oversees partnerships end-to-end, from initial agreements to product launches, while actively managing relationships to ensure long-term success. They focus on growing, measuring, and continuously improving each partnership to maximize their impact. As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Senior Business and Programs Operations Lead to join our Partnerships and Business Development Team.

The Difference You Will Make

In this role, you will lead strategic initiatives, manage multiple workstreams, prioritize key objectives, and provide actionable insights to the Partnerships and Business Development leadership team. You’ll create scalable, growth-driven solutions and programs while fostering seamless collaboration across cross-functional teams.

A Typical day

• Strategic Leadership: Define the operating system strategy for a large, distributed organization, ensuring alignment with Airbnb-wide initiatives.

• Stakeholder Collaboration: Partner with crossfunctional teams to remove barriers, integrate insights, and implement scalable solutions.

• Program Operations: Develop and execute key programs, workstreams, and strategic initiatives, ensuring prioritization and alignment with business objectives.

• Executive Support & Representation: Prepare executive-ready materials for key meetings, reports and trackers, represent the team in internal and external forums, and act as a proxy for senior leadership when needed.

• Integrated Insights: Synthesize data, trends, field feedback, and analysis into actionable recommendations to optimize growth and enhance Stays Supply performance.

• Growth Enablement: Identify and incorporate high-impact initiatives into team roadmaps, ensuring effective collaboration across other functions.

Your Expertise

• 12+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred

• Experience working cross-functionally with product, marketing, sales operations and enablement teams

• Ability to take initiative and deal with ambiguity and uncertainty 

• Strong appetite for working with the Airbnb community

• Ability to manage complex projects and multi-task with excellent organizational skills

• Pays attention to both details and macro-level outcomes

• Seasoned internal and external communicator with strong interpersonal skills

• Ability to thrive in a fast-paced, dynamic and ever changing startup environment

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.

• Data driven, can do attitude, strategic thinker and passion for new products and solutions.

• Strong verbal and written communication skills

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.