Anaplan
Senior Business Partner – Customer Success (Public Sector) at Anaplan: drive customer success, growth & implementation of leading scenario planning & analysis platform.
Twilio
Executive Business Partner at Twilio, planning international events, managing travel, and providing administrative support in a fast-paced environment.
Horizons
Senior Customer Success Manager EMEARemote-South Africa: drive revenue growth through excellent customer support and strategic relationship management with Horizons' workforce management platform.
Workiva
Customer Success Specialist role with flexible remote work options, comprehensive benefits package, and competitive salary range ($45k-$73k/year).
Qualio
Support Qualio's APAC customers by managing accounts and providing technical support. Collaborate with product, marketing, and sales teams to enhance customer success and satisfaction.
TeamSnap
Customer Success Specialist at TeamSnap: Deliver WOW experiences, manage multiple projects, and drive customer success with a positive attitude and excellent communication skills.
Quantum Metric
Support clients' success by managing their implementation and growth using Quantum Metric's platform. Utilize web technologies and analytics to create innovative solutions for client challenges.
Quantum Metric
Support client success with Quantum Metric's platform by managing implementations, onboarding, and providing technical guidance. Utilize JavaScript and web technologies to ensure clients achieve their objectives.
Hightouch
Customer Success Engineering role at Hightouch, empowering users to take action on their data without coding, with a focus on impact and potential for growth.
Hightouch
Provide technical support to customers using the Hightouch platform, collaborate with cross-functional teams, and ensure customer success through effective communication and problem-solving.
Vercel
Resolve customer issues, improve internal tools, and provide engineering solutions to enhance the customer experience at Vercel. Work remotely with a global team using your expertise in frontend development and cloud technologies.
Twilio
Provide technical support to Segment customers, help them utilize the API across web, mobile, and server platforms, improve documentation, and work with product teams to enhance customer satisfaction.
Gitlab
As a Customer Success Architect at GitLab, you will drive customer success by aligning the platform with business objectives, providing technical guidance, and fostering strong relationships to ensure customer satisfaction and growth.
Vercel
Lead the Customer Success team at Vercel to ensure enterprise customers achieve success with our platform. Manage CSMs, set metrics, drive efficiency, collaborate cross-functionally, and mentor your team while enjoying a comprehensive benefits package including stock options and flexible work arrangements.
CoachHub
Senior HR Business Partner role at CoachHub, a fast-growing, award-winning company
Creatio
Join us as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on implementation projects while enjoying a remote-first hybrid work model and comprehensive benefits.
Creatio
Join our team as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on successful project implementations using Creatio's award-winning product. Enjoy a remote-first hybrid work model and a supportive corporate culture.
UpGuard
Customer Success Manager at UpGuard: drive customer success, onboard & enable customers, and foster long-lasting relationships.
Dropbox
Drive customer success at Dropbox by managing post-sale deployment, adoption, and product education. Build relationships, optimize workflows, and collaborate internally to ensure customer satisfaction and growth.
Immersive Labs
Customer Success Manager at Immersive Labs: Develop strategic partnerships, ensure effective onboarding, and deliver training sessions for cybersecurity customers.
Anaplan
Anaplan is seeking a Senior Business Partner – Customer Success (Public Sector) to drive customer success and growth for their leading scenario planning and analysis platform. The ideal candidate will have 6+ years of experience in account management or client services, with a strong customer-first mentality and ability to react with urgency. They will work closely with customers to ensure implementation success, handle technical issues, and promote engagement through community usage and user groups. Anaplan values diversity, equity, inclusion, and belonging, and offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. The role requires strong project and program management experience, ability to multitask, and excellent communication skills.
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
The Customer Success Business Partner (CSBP) is primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a key contact for customers, the CSBP will work alongside our Partners and Professional Services team to ensure that the customer is trained and has a successful implementation. Also, the CSBP will handle their customers’ ongoing health and adoption to ensure Anaplan delivers high ROI. As the primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction.
* Open to remote locations
Your Impact
Strategic objectives:
Customer adoption:
Implementation:
Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives
Your Qualifications
Base Salary Range:
$147,000 - $198,000 USD
Our Commitment to Diversity, Equity, Inclusion and Belonging
Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.
