Remote Jobs

Anaplan logo

Senior Business Partner – Customer Success (Public Sector)

Anaplan

Location
United States of America
Posted
Salary Range
147k - 198k USD

Senior Business Partner – Customer Success (Public Sector) at Anaplan: drive customer success, growth & implementation of leading scenario planning & analysis platform.

Binance logo

Customer Service Project Manager

Binance

Location
Brunei Darussalam
Posted

Customer Service Project Manager at Binance: Manage cross-border projects, drive process improvements, and enhance customer satisfaction in a leading blockchain ecosystem.

Binance logo

Binance Accelerator Program - Futures Business Development

Binance

Location
Croatia
Posted

Join the Binance Accelerator Program and shape the future of blockchain with a leading ecosystem. Collaborate on fast-paced projects, develop transferable skills, and thrive in a results-driven workplace.

SQUIRE logo

Training Manager - Customer Support

SQUIRE

Location
United States of America
Posted

Training Manager, Customer Support at SQUIRE: Develops and delivers comprehensive onboarding programs, creates engaging training content, and analyzes performance data to improve customer support team's effectiveness.

Grafana Labs logo

Customer Marketing Manager (Remote, US)

Grafana Labs

Location
United States of America
Posted
Salary Range
123k - 148k usd

Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.

Restaurant365 logo

VP - Customer Strategy & Operations

Restaurant365

Location
United States of America
Posted

Vice President of Customer Strategy and Operations role at Restaurant365, driving business growth through operational rigor and rhythm.

Lodgify logo

Customer Support Specialist (LATAM)

Lodgify

Location
Brazil
Posted

Customer Support Specialist at Lodgify: Troubleshoot complex issues, collaborate with development team, and provide expert guidance to customers using Lodgify's software.

Finom logo

Customer Care Specialist - Dutch Speaker

Finom

Location
Poland
Posted

Customer Care Specialist at Finom: provide front-line support, set records for Europe's quickest customer service, and participate in various projects.

JumpCloud logo

Senior Security Engineer - India

JumpCloud

Location
India
Posted

Senior Security Engineer at JumpCloud - Design and develop software solutions for protecting data and infrastructure in the cloud

Cover Genius logo

Customer Support Agent - Italian or/and French

Cover Genius

Location
Spain
Posted

Provide exceptional customer support for Cover Genius' insurance products, collaborate with teams to resolve inquiries, maintain documentation, and contribute to process improvements while adhering to compliance standards.

Binance logo

Customer Service Representative - (Portuguese/English)

Binance

Location
Portugal
Posted

Customer Service Representative at Binance: Provide top-quality assistance via live chat and email, manage complaints, and gather feedback to ensure high customer satisfaction.

COMPLY logo

Customer Support Representative - West Coast Hours

COMPLY

Location
United States of America
Posted
Salary Range
45k - 50k USD

Customer Support Representative at COMPLY: Provide exceptional customer support services, collaborate with teams, and advance your career in a high-growth startup.

Taskrabbit logo

Customer Support Advocate, Spanish Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.

Anaplan logo

Senior Business Partner – Customer Success (Public Sector)

Anaplan

Salary Range

147k - 198k USD / YEAR

Job Summary

Anaplan is seeking a Senior Business Partner – Customer Success (Public Sector) to drive customer success and growth for their leading scenario planning and analysis platform. The ideal candidate will have 6+ years of experience in account management or client services, with a strong customer-first mentality and ability to react with urgency. They will work closely with customers to ensure implementation success, handle technical issues, and promote engagement through community usage and user groups. Anaplan values diversity, equity, inclusion, and belonging, and offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. The role requires strong project and program management experience, ability to multitask, and excellent communication skills.

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

The Customer Success Business Partner (CSBP) is primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a key contact for customers, the CSBP will work alongside our Partners and Professional Services team to ensure that the customer is trained and has a successful implementation. Also, the CSBP will handle their customers’ ongoing health and adoption to ensure Anaplan delivers high ROI. As the primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction.

* Open to remote locations 

 

Your Impact
Strategic objectives:

  • Handle a portfolio of customers with a key strive to improve the customer's ROI and secure contract renewal
  • Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle
  • Work as part of an account team and utilize your internal resources to execute the account strategy
  • Spot opportunities within existing customers to grow the Anaplan footprint at accounts
  • Connect the customer to other areas of Anaplan as needed including Anaplan, Product, Support, Community & Sales as well as our partner network.

Customer adoption:

  • Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed
  • Guide and support Customers to secure strong adoption
  • Work closely with Customers to align Platform Expansion plans to key business objectives
  • Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability
  • Promote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)
  • Educate Customers on our Platform Roadmap
  • Run regularly scheduled customer check-ins.

Implementation:

  • Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations
  • Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey
  • Support and collaborate with Anaplan partners
  • Mediate to resolve all technical/platform issues with existing implementations
  • Partners and internal support teams
  • Handle issues of customer concern
  • Ensure proactive ticket deflection
  • Advocate our model-building best practices with your customers.

Results of all aboveSafeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives

Your Qualifications

  • 6+ years of experience in account management or client services background is required
  • Experience working with public sector or higher education customers is preferred
  • Customer-first mentality
  • Proactive attitude
  • Ability to react with urgency, and remain calm under pressure
  • Strong project and program management experience
  • Ability to multitask and prioritize daily and weekly tasks
  • Run your own business mentality & drive
  • Strong troubleshooting and problem-solving skills
  • Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
  • Adapts well to change and is flexible
  • Strong communication skills with the ability to communicate and translate technical information to all personas
  • Able to use technology to handle their customer portfolio
  • Model building, forecasting, and other applicable experience
  • Planning and modeling experience is a plus.
  • Experience with Corporate finance, supply chain and sales planning industries is a plus

Base Salary Range:

$147,000 - $198,000 USD

Our Commitment to Diversity, Equity, Inclusionand Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.