Senior Community Strategist

Who Are We?

Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

We’re looking for a senior community strategist to build and drive our community growth, engagement and management strategies in alignment with our retention and acquisition goals. The ideal candidate has a proven track record of building from 1-100, strategically phasing and experimenting and always prioritizing data and business outcomes. We’re looking for someone who is equal parts strategy and creative, can drive innovation for how we show up and engage with our community members, and can work collaboratively to build and drive a pipeline of initiatives that lead to fast and sustained growth.

This role will be responsible for taking the seed of our existing community of developers and growing it into a hyper-engaged, collaborative, informative, transformational space that can help drive product adoption across every part of the funnel. You’ll be responsible for mapping out a crawl/walk/run approach, recommending necessary investments while working with existing constraints, collaborating cross-functionally with Content, PMM, engineering, campaigns and others, as well as creating a framework for collaboration with internal technical and support leaders. You will become the community-facing representative for Postman, establish processes and an editorial cadence for how we show up, and outline a plan for moderation and engagement. There is a lot that needs to be built and we’re looking for a sharp, fast and strategic leader who’s done it before and is ready to build again.

What You’ll Do

• Build and drive a comprehensive community growth, engagement and management strategies that ladder up to business, campaign and org-level goals
• Establish community programs, focused on turning our existing forum from a support function to a full-fledged community space
• Drive fast and strategic experimentation, reporting on outcomes and scaling what works
• Collaborate across the Content and Marketing org to deliver unique and delightful experiences to the community
• Establish relationships with internal and external leaders to drive further content and engagement in the community space
• Serve as the gatekeeper of the community space, providing company-wide guidance on how, when and why we show up for our community

About You

• 7+ years of experience driving community strategy (from how you grow to day-to-day management) with a proven track record of delivering results that ladder up to business goals
• A true affinity for building relationships with your audience
• A creative knack for the kinds of tactics and initiatives you could deploy in each phase of growth to fuel excitement and participation
• A test, measure, iterate and scale approach to everything you do
• A problem-solving mindset and “can do” attitude

This is a remote role based in the United States & the reasonably estimated salary for this role ranges from $160,000 to $200,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.